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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 193

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S
SharathKomakula
Sep 23, 2021
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ECSRTNCHGS180921_SR[protected]GST
My today transactions is not happened and suddenly 400rs debited in my icici bank account please refund my money as soon as possible
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (546510) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    Suhas S. Gaikwad
    Sep 23, 2021
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    Dear Sir,

    I am going through same issue, random amount deduction almost 3540/-+ rupees deductedfrom my saving account. Deduction under the name NACG_AD_RTN_CHRG_BAJAJFIN. I have also been charged with unnecessary charges of rs (Nach_ad_rtn_chrg~tpslsip).

    1) 10 Sept' 2021 NACH_AD_RTN_CHRG~Of BnkBFLf~02SEP21~9893cf3-86630- Debit- 590/-
    2) 10 Sept' 2021 NACH_AD_RTN_CHRG~Of BnkBFLf~02SEP21~b2c83f6-86630- Debit- 590/-
    3) 10 Sept' 2021 NACH_AD_RTN_CHRG~Of BnkBFLf~02SEP21~c1bb91a-86630- Debit- 590/-
    3) 16 Sept' 2021 NACH_AD_RTN_CHRG~Of TPSLSIP-03SEP21~1e16ad5-[protected]- Debit- 182/-
    4) 23 Sept' 2021 NACH_AD_RTN_CHRG~Of TPSLSIP-09SEP21~cc3bf79-[protected]- Debit- 590/-
    5) 23 Sept' 2021 NACH_AD_RTN_CHRG~Of BnkBFLf~03SEP21~dd7e4c5-86630- Debit- 590/-
    6) 23 Sept' 2021 NACH_AD_RTN_CHRG~Of TPSLSIP-09SEP21~1e16ad5-[protected]- Debit- 470/-

    Please help me.

    Kind Regards,
    Suhas S. Gaikwad
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (546471) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      ankit.gupta0121
      from Gurgaon, Haryana
      Sep 23, 2021
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      I have visited Aundh Pune branch in 2018 for closure of demat account still I am being charged each year, No help from any email id mentioned helpdesk etc ... Not even RM helping to close this. Please refund for past 3 years.
      ICICI Bank customer support has been notified about the posted complaint.
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        D
        Divshacom
        Sep 23, 2021
        Resolved
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        I have a ICICI bank gift card which has remaining balance of 4970.40/- but when I use it for online purchase, the transactions get failed. None of your customer care numbers work. Please connect to a customer care representative asap and help me solve this issue.
        Oct 25, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 23, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (545747) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          akaashguptaofficial
          from Mumbai, Maharashtra
          Sep 23, 2021
          Resolved
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          Address: JB NAGAR ANDHERI
          Website: icici bank.com

          Icici bank chaged my account twice for some fraudent charges ... Amounting total rs 590. This bank is, as fraud as its CEO Chanda Kochar
          +1 photos
          Oct 24, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 23, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (545757) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            Y
            Yasminp
            from Ahmedabad, Gujarat
            Sep 23, 2021
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            Address: India

            I have been chasing for my refund from last 15 days regarding the payment of INR 1260 paid to Amazon for Nanpro 3 on 3rd September.

            Today also the amount of INR 299 deducted from my account and again Amazon has not received the amount and cancelled my order

            I have not received the payment nor have I received the product

            Both the parties are denying and refusing the refund the amount
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (545758) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              G
              Gauri Mehrotra
              Sep 23, 2021
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              199rs credited in the name of VSI*amazon Stan. Amazon itself denies it. Kindly look into the matter asap.
              ICICI Bank customer support has been notified about the posted complaint.
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                G
                Gauri Mehrotra
                Sep 22, 2021
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                199rs have been deducted in the name of VSI*AMAZON STAN. Kindly look into the matter as I haven’t done this transaction.
                +1 photos
                Oct 26, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 23, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (545768) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  H
                  Hitesh shidhap
                  from surat, Gujarat
                  Sep 22, 2021
                  Resolved
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                  Respected sir,
                  There was autodebit of Rs 499 from my icici bank account through debit card. I have neither done the transaction nor have received any OTP. Transaction was made through VSI, more precisely VSI*WWW HOTSTAR. I request you to go through my problem and help me resolve this issue

                  Regards,
                  Hitesh Kumar
                  +1 photos
                  Oct 24, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 23, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (545763) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    D
                    Dipesh.Jhaveri
                    from Pune, Maharashtra
                    Sep 22, 2021
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                    Dear Team,
                    I have icici bajaj scooter bonds which having redemption date on 2023.
                    Please share details how to track, bond info online or where to redeem.

                    Thanks,
                    Dipesh
                    ICICI Bank customer support has been notified about the posted complaint.
                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (543670) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      shayantani ganguly
                      from Kolkata, West Bengal
                      Sep 22, 2021
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                      Since yesterday I am not receiving OTP on my registered mobile no. for my account no.[protected] with ICICI bank. I'm unable to complete online transactions owing to this reason.

                      Kindly resolve at the earliest.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (543547) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        arv-mar
                        from Bengaluru, Karnataka
                        Sep 22, 2021
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                        Address: Indinagar, Bangalore

                        I have had my saving Account in ICICI Bank Indiranagar, Bangalore, for over 6 years. I use this account for my SIPs and other investments. It is an account that was created along with my Demat account in ICICI Bank.

                        I was looking at my bank statement today and I noticed 2 MABChgs made on Sep 21st under MABchgs-Aug21+GST and MABchgs-Jul21+GST, without any prior notification or warning!

                        Please take action against this Bank for extorting the charges from my account for the first and without consent or warning!
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (543621) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          N
                          Nitesh.Yadav23
                          from PUNE, Maharashtra
                          Sep 22, 2021
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                          Address: Flat.No.102, Surbhi Apartment, Veerbhadra nagar, Baner, Baner

                          Hi Team,

                          On 15 Aug 2021, I received a message that 49000 & 2100 debit from Ashoka Sales in Faridabad using my credit card which was with me in Pune location Baner after getting a message of the debit amount I raised the complaint to customer care they blocked the card and I raised the cybercrime complaint after an hour of this in Pune.

                          Customer support asked to submit documents to the branch so I did on 17 Aug, because 15 and 16 were bank Off so 17 Aug morning 10 am I have submitted documents but from ICICI that requested got closed automatically and raised new request and no one inform me and that second request which was generated it got closed by saying you haven't provided documents so I again escalate with a new request and submitted document to branch again.

                          This kind of ICIC doing fraud support, which customers are facing I'm also planning to file FIR & Petition against ICICI bank for the same.

                          Without Giving OTP & PIN and card with me in Pune the transaction happens in Faridabad using my credit card this is so shocking for me.

                          I really, need your help to investigate this issue and give my 70k amount back please because I work so hard to earn money but this kind of thing is very bad.

                          Please check below ICICI SR numbers.

                          First Request 15 Aug (Which was closed without giving proper reason to me and second request they created and says we don't have the document but this request does already has documents.) SR[protected]

                          Currently New
                          SR[protected]

                          if any other documents are needed let me know.

                          Thanks
                          Nitesh
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 22, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Sep 22, 2021
                          Updated by Nitesh.Yadav23
                          Hi Team,

                          This issue since 15 Aug, ICICI bank customer support not helping they just give reasons for documents which was since 17 Aug when the bank was open that time already supported they close that request without informing me then later when I did follow they said you don't support document then I have to raise request again and submitted documents again but still, they asking clear documents which today I again submitted but I really need your help to investigation for this issue because without Giving OTP/PIN and card with me in Pune someone swipe from Faridabad 70k so this is a very serious issue.

                          If you guys didn't pay attention then it will be very risky in future for other folks. please solve this issue as soon as possible with details.

                          because now, I don't have trust on ICICI bank for this.
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                            M
                            Manisha_yadav
                            Sep 22, 2021
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                            Hi,

                            I have already raised charges dispute against this transaction still they are saying that as per them amount has been received by the merchant.

                            Merchant is denying that they have not received this amount. I have already forwarded email that has been received by the merchant on the same day.

                            My question is if merchant has not received the payment where it has gone.

                            If bank is not going to help I will raised concern in front of Ombudsman or RBI.

                            Awaiting for the response.

                            Thanks and Regards.

                            Manisha

                            Mobile number: [protected]

                            Account number:[protected]
                            Transaction date : 8th September 202q
                            Amount: 1396
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (542918) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              AyuAvi
                              from New Delhi, Delhi
                              Sep 22, 2021
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                              I am currently in United States, trying to make transactions using ICICI credit card, but unable too.

                              I have been unable to receive OTP from last 24 hours.

                              Kindly resolve the issue ASAP.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (542926) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                Mahammad Thameem
                                Sep 22, 2021
                                Resolved
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                                Resolved

                                Address: 3-121, Patel Street, Near Ajanta Talkies, PILER-517214

                                I have been associated with ICICI Bank for more than 10years and this is the first time on 20th SEP 2021 three UPI fraud transactions happened with phonepe wallet financial loss of 16600 amount. I lodge complaint SR[protected] against these fraud transactions to resolve the issue immediately. In parallel working with cyber crime to lodge RBI ombudsman case to avoid such cases in future.

                                Pls prioritise and resolve the fraud transactions amount with reversals.
                                +1 photos
                                Oct 28, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 22, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  R
                                  from New Delhi, Delhi
                                  Sep 21, 2021
                                  Resolved
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                                  Resolved

                                  Address: ICICI Bank, Rajouri garden, New Delhi

                                  Dear ICICI Bank,
                                  Iam maintainig a current Account bearing A/c no. is[protected] in your bank at Rajouri garden, New Delhi branch. Your bank has been deducting Rs.7080/- charges from my A/c on 05 Aug, 2021. After telephonic conversation with your staff/executive at Rajouri garden branch, I found out that the charges were relating to MAB charges. FYI, At the time of A/c opening your staff/executive commited MAB is Zero for first 6 months from the date of A/c opening then after MAB is Rs.10000/- and also I have maintaining the same MAB as per instructed by your staff/executive. So, what wrong with you. Why you unnecessary deducting my Rs.7080/-. I humble request please refund my money in my current A/c ASAP. This is already too late by your staff/executive at Rajouri garden branch. Your staff/executive is just manipulate to me from last 1 month, So rubbish. Then I complaint online on ICICI portal and by e-mail but same not respond from more than last 1 week. This is my forth complaint at you. So, I requested to you at least please reply Yes or No then I will take a further action.
                                  Please don't do that type of misguiding to any customer. You know very well this is pandemic time, So kindly refund my money ASAP.

                                  PLEASE DON'T POLLUTE BANKING INDUSTRIES.

                                  Thanks & Regards
                                  Rajesh Singh
                                  Pyramid Services
                                  [protected]/rajesh.singh.[protected]@mail.com
                                  +1 photos
                                  Oct 24, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 22, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    G
                                    Gopinath Sundaramoorthy
                                    Sep 21, 2021
                                    Resolved
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                                    Resolved

                                    Rs 590 has been deducted from my account on[protected] against nach_ad_rtn_chrg~adbldesk~13sep21~0e5cd7

                                    Let me know why you charging this amount from my account. What this is charge for?
                                    I am maintaining my monthly limit above 10000 then how could you charge
                                    .
                                    Kindly refund my money otherwise i will file a compliant in consumer forum.
                                    Thanks & regards
                                    S. Gopinath
                                    Oct 23, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 22, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Angelina L
                                      Sep 21, 2021
                                      Resolved
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                                      Resolved

                                      I just received a mail and a sms that rs.2307.03 was deducted from my account by VSI GOOGLE NOR. I did not buy or purchase or consent to this transaction. This is my third time facing these kind of transaction in my account. But this time the amount is huge. I hope ICICI can resolve this asap and refund my money. This is absurd.
                                      Thank you.
                                      +1 photos
                                      Oct 24, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Sep 21, 2021
                                      Updated by Angelina L
                                      I just uploaded this complaint. Why is it showing resolved?
                                      Verified Support
                                      Sep 22, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (542935) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        S
                                        sahil mandal
                                        Sep 20, 2021
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                                        They deducted ecs charge without any notification and or any kind of information ECSRTNCHGSSRGST

                                        in icici Bank
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (537018) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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