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ICICI Bank Complaints & Reviews

3.2
Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 193

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R
Ratikanta rankanidhi patra
from Pune, Maharashtra
Jan 20, 2022
Resolved
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Address: Icici bank, Ambarnath, mumbai

Icici bank charges me amount of 590rs &21rs with the name of ecsrtn charges.they making fraud because they didn't even inform me as a customer.i want to take legal action against company.
Mar 7, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 20, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (916084) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    Sanket 2910
    from Pune, Maharashtra
    Jan 19, 2022
    Resolved
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    Resolved

    Within 8 days 1300 rupees has been deducted from my account in the name of nach_ad_rtn_chrg_ADBLDE_sk ( Rs 590/- (13 Jan 2022) and Rs.379 ( 19 Jan 2022) And MAB_charges +GST ( Rs.505 (14 Jan 2022) without any notification.
    What is this transaction purpose?
    It's almost 8 years I have been a customer of icici bank but I don't trust this bank anymore. Poor customer service, executive don't answer properly, so many problems in recent year. ( Writing it in a decent language here )

    I want this issue resolved at earliest. Otherwise I am closing this account immediately.

    Already we are facing financial issues due to covid and then there comes an icici bank adding to it.

    Complete Nonsense!
    And totally disappointed!
    Mar 4, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 20, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (916078) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      J
      Joji P Vanissery
      Jan 19, 2022
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      Address: Flat no 101 sunrise bulding first floor new colony

      I want to know why amount of INR 590 is debited from my account when I have not missed emi for Baja Finance.

      Transaction Remarks--NACH_AD_RTN_CHRG~Of Bnk BFLf~12JAN2
      2~4216faa~P401D

      I am expecting a quick reply from ICICI Team on this issues and refund my money.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (914318) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        savea
        from Bhopal, Madhya Pradesh
        Jan 19, 2022
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        Address: Bhopal, Madhya Pradesh

        I transferred Rs 2, 500 through IMPS on 19-Jan-2022 11:22 AM from ICICI A/C to Yes Bank A/C.

        Transaction Remark : MMT/Ref[protected]/[protected]

        The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

        But I got a message that said

        "Dear Customer, IMPS Txn Ref[protected] for Rs.2, 500.00 is timed out at Beneficiary Bank on 19-Jan-2022 11:22 AM. Txn status will be updated by Bene Bank in 3 working days."
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 20, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (916058) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Jan 21, 2022
        Updated by savea
        Resolved my complaint within 24 to 36 hours,

        Thank you ICICI BANK
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          B
          BALAJI FINANCIAL SERVICES
          Jan 19, 2022
          Resolved
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          Resolved

          Having deep discount bond
          bondholder no.[protected]
          certificate no:- 34616
          bondholder name- sandeep wadhwa
          distinctive no:[protected]
          given on 28th day of may 1997

          redeemption payment not received till date
          Feb 21, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 20, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (916778) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            Ashutosh Mastud
            Jan 18, 2022
            Resolved
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            Resolved

            Without Notification account has been debited with ECSRTNCHGS
            Feb 25, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 19, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (913316) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              Ramnathshenoy
              Jan 18, 2022
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              I have been trying to open an NRO account and ICICI bank is rejecting my application stating visa is invalid. My Visa is permanent resident and has unconditional stay as long as I’m in Australia or visited before expiry. This is somehow not understood by the incumbent staff (Mohan) and he fails to process this further. I have been trying to convert my account with no luck and want to register this compliant.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (913322) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                mocha singh Khundrakpam
                from Kolkata, West Bengal
                Jan 18, 2022
                Resolved
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                Resolved

                Address: Manipur Thoubal

                I have tried to purchase a mobile from Amazon but transaction failed with same reason as below,

                "Dear Customer, transaction of INR 17840 on ICICI Bank Credit Card XX3006 is withheld due to security reasons. To complete your trxn, pls call our Customer Care.

                We are unable contact with Icici bank.
                Kindly do the needful.
                Feb 26, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 20, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (916760) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  P
                  Prince Arulraj
                  Jan 18, 2022
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                  Hello
                  I can use my debit card in ATM machines .but I can't use it for online payment services.Please help
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (911730) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    shivanishivanichugh846@
                    Jan 18, 2022
                    Resolved
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                    Resolved

                    Address: phase5, mohali

                    I am account holder of icici branch, phase 5, mohali. i made a transaction of 50, 000 on december, 2021 by mistake in someone else account through imps. and raised the complaint within half an hour of the transaction. its been more than 23 days and i am still waiting., y complaint number is SR[protected]. I regret being a part of this bank. they always charges high amount for every service even when their services are zero
                    Jan 18, 2022
                    Complaint marked as Resolved 
                    bank is asking me to wait for 40 days as the payment has been done through imps.. but what i am asking in every mail is where the procedure went between these 24 days? what have you done on these 24 days. bank is not calling me.. i am calling to customer care every day..i am the one who is mailing them.. email id is [email protected] i am mentally getting harrassed... i have made an transaction of 50, 000 by mistake not even branch manager and branch emplyees have helped or called
                    ICICI Bank customer support has been notified about the posted complaint.
                    Jan 18, 2022
                    Updated by shivanishivanichugh846@
                    why complaint is market as resolved when it is unresolved?
                    Verified Support
                    Jan 18, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (910806) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Jan 21, 2022
                    Updated by shivanishivanichugh846@
                    My payment still has not come
                    Jan 22, 2022
                    Updated by shivanishivanichugh846@
                    even you just closed my case without even refunding my amount..you guys are just haarrassing nothing else..i dont know what kind of bank is this ..call me or i will go to ocnsumer forum...the bank did not even had a word with the beneficary who is ready to give the payment bank
                    Resolved my complaint withing 24 to 36 hours

                    Thank you ICICI Bank
                    what the hell, , how can you close my request when i did not even received the amount... worst bankl
                    udul
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                      A
                      Aayni
                      from Nagpur, Maharashtra
                      Jan 18, 2022
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                      1) 06-january-2022 - ECSRTNCHGS050122_SR[protected] Rs.28.22
                      2) 07-january-2022 - ECSRTNCHGS050122_SR[protected]GST Rs.0.01
                      3) 10-january-2022 - ECSRTNCHGS050122_SR[protected]GST Rs.561.77
                      4) 11-january-2022 - ECSRTNCHGS080122_SR[protected] Rs.590.00
                      5) 11-january-2022 - ECSRTNCHG01_070122_SR[protected] Rs.97.76
                      6) 14-january-2022 - POSDEC CHG/[protected]/9692+GST Rs.29.49
                      7) 15-january-2022 - NACH_AD_RTN_CHRG~Of Bnk BFLf~03JAN2 2~279cc3c~4060C Rs.590.00
                      8) 15-january-2022 - NACH_AD_RTN_CHRG~Of Bnk BFLf~03JAN2 2~37c9403~4060C Rs.590.00
                      9) 15-january-2022 - NACH_AD_RTN_CHRG~Of Bnk BFLf~03JAN2 2~daeb272~4060C Rs.590.00
                      10)15-january-2022 - ECSRTNCHG01_070122_SR[protected]GST Rs.492.22

                      Total Amount debited - 3569.47

                      Why is it happening? Even there was sufficient balance to deduct my EMI. What is actually ECSRTNCHG? Why does it deducting from the account? Could please help me to understand explaining to me the email address ([protected]@gmail.com).
                      This is not fair. Please stop this robbery

                      Regards,
                      Anup burade
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (910823) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Aayni's [Complaint's author] reply, Jan 20, 2022
                      My Mobile No.9822253423 Please Contact Me
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                        S
                        susheel Nemuri
                        Jan 18, 2022
                        Resolved
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                        Resolved

                        Unable to receive OTP’s on my registered mobile number
                        Icici bank - they triggered
                        Me - I have not received any SMS from bank
                        Jio - able to deliver other SMS why not ICICI

                        As a customer to whom I need to reach for solution
                        Weird situation
                        Feb 19, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 19, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (913326) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Nupur333
                          from Manipal, Karnataka
                          Jan 18, 2022
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                          Its been more than a month since I returned my Zara items and the refund amount of 2790 has still not reflected in my bank account. I have attached the credit invoice for same.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 18, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (911732) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Jan 22, 2022
                          Updated by Nupur333
                          Sent the mail 3 days back and still haven't received a response
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                            S
                            Sanjiv Sahariah
                            Jan 18, 2022
                            Resolved
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                            Resolved

                            An amount of Rs.412 & Rs.179 have been deducted from my account [[protected]]
                            as NACH_AD_RTN_CHRG, without taking any loan from you and other 3rd party then how can it be possible to deduct such type. Let me know and kindly refund my money
                            as soon as possible.

                            Regards
                            Sanjiv Sahariah
                            Feb 18, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 18, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              surendraa Sharma
                              Jan 17, 2022
                              Resolved
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                              Resolved

                              Address: MP nagar Zone-II
                              Website: icic bank

                              Respected Sir/Madam,
                              I am surendra sharma, having a current account in ICICI bank MP Nagar Zone-II Bhopal (M.P.) Account No: SPBHP[protected].

                              The bank representative Mr. Prashant kumar came to my office many times regarding loan, but i was already been refused to get the loan, but after many request i have ready and he has provoked to me for getting the loan on vehicle engine with interest rate @ 7.2 % so i have ready and processed for loan, but in offer letter received that loan amount at 13.5 % rate of interest so this is an example of cheating by your representative to customer, he has given false information to grasp customer this will ruined your bank reputation and lost faith from customers by this type of fraud, I don't want to continue this loan amount at 13.5% interest of rate, so you are requested to take appropriate action against bank representative, so that this type fraud and false information is not spread by him in future.

                              Bank representative Name : Mr. Prashant kumar
                              Feb 18, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 18, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Sunandha Biju
                                Jan 17, 2022
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                                I have requested for Demat closure twice but bank is not closing it and all the time saying that clientlist is not enclosed and informing me the same after closing the request without doing any progress on my application.
                                Today, ICICI Direct deducted 3538 rupees for prime plan renewal .

                                I have shared client list through mail and requested to close the demat services but no reply.

                                I am requesting for closure because I cant hold ICICI direct account if am working in my current company. I have compliance issues when holding ICICI direct.
                                My ICICI direct # is IN[protected]
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  Sunandha Biju
                                  Jan 17, 2022
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                                  I have requested for Demat closure twice but bank is not closing it and all the time saying that clientlist is not enclosed and informing me the same after closing the request without doing any progress on my application.
                                  Today, ICICI Direct deducted 3538 rupees for prime plan renewal today.

                                  I have shared client list through mail and requested to close the demat services but no reply.

                                  I am requesting for closure because I cant hold ICICI direct account if am working in my current company. I have compliance issues when holding ICICI direct.
                                  My ICICI direct # is IN[protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    A
                                    Avanish New
                                    from Mumbai, Maharashtra
                                    Jan 17, 2022
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                                    PMAY : Application no : [C[protected]]
                                    Home Loan Account: LBTNE[protected]

                                    I have a house loan with ICICI bank.
                                    Its been almost five years I have applied for PMAY,
                                    But ever since its in pending.

                                    ICICI people say it is sent to NHB.

                                    But status always says "Summited" that means it is never sent .

                                    If the subsidy amount was sanctioned yearly I could easily avoided paying more interest.

                                    Now on this subsidy amount only I may be paying at least 3 more laks as interest and I don't think bank has no idea on this.

                                    Purposefully and Delibrately The Bank Staff has not sending my application to further.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 18, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Jan 20, 2022
                                    Updated by Avanish New
                                    Every Icici customer care person told like you but nobody resolved my query from 5yrs.
                                    Pls resolve and give my Subsidy as soon as possible.
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                                      K
                                      Karan_raj902
                                      Jan 17, 2022
                                      Resolved
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                                      Resolved

                                      Pathetic services by you guy, this is india’s top private bank i am talking about.

                                      I took amazon pay icici credit card ending with 4004 with that i generated the reward points worth of 9530 Rs which were suppose to be credited after 2 working days from the date of bill generation, I didn’t received the reward points when i reached out to customer service they are just putting the call on hold and then there is no reply, you guys generated the ticket but there is no other person to work on that ticket !!
                                      So here it is i know i am gonna loose this 9530 but ICICI bank is the fraud bank if you guys can’t afford to what you have committed then why you commit please don’t make false commitments, i really pity on your clients such a pathetic services you guys hold, i am going to stretch this ISSUE to RBI, CONSUMER FORUM, AMAZON. YOU GUYS ARE THEIF I AM GOING TO FILE A COMPLAINT AGAINST YOU OFF MENTAL TORTURE.

                                      Feel free if you have guts to reach me out.

                                      Email id :- [protected]@gmail.com
                                      Complain number :- SR[protected]

                                      This is just a starting I’ll raise this issue to all social media groups including twitter, this is just a mis commitment you guys have made.

                                      INDIA’S TOP PRIVATE BANK IS THE FAKE BANK
                                      Feb 18, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 18, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        J
                                        Jasbir1
                                        Jan 17, 2022
                                        Resolved
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                                        Resolved

                                        Address: My mail ID is [email protected]

                                        Hi, i would like to know the redemption status of my tax saving bonds 012002-TSB-ONE as under -

                                        Jasbir Singh
                                        Bondholder No.[protected]
                                        Certificate No. 177492
                                        Distinctive No's :[protected]
                                        Redemption date was advised as 19.02.2005
                                        Amount Invested INR 20, 000/- on 23/01/2002

                                        My mail ID is [protected]@yahoo.co.in
                                        Feb 20, 2022
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 19, 2022
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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