Submit a Complaint
Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com
3.3
Updated: Feb 2, 2026
Complaints 23771
Resolved
14308
Unresolved
9463
Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
ICICI Bank

ICICI Bank reviews & complaints page 193

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Paras seth
Sep 26, 2021
Report
Copy

Credited card transaction Amount deducted without any OTP

As the transaction was done through credit card, I did't receive any OTP to confirm the transaction. The amount of Rs 15120 was deducted by a website from my credit card without me recieving any confirmation OTP. It is huge amount and I didn't confirm to this transaction....
Helpful
Found this helpful?
1 Comment
Report
Copy
U
User1999
Sep 26, 2021
Report
Copy

Address: ICICI Bank Morabadi, Ranchi-Branch, Park Plaza, Tagore Hill Rd, Tetartoli, Morabadi, Ranchi, Jharkhand 834008

I opened an ICICI bank few months ago to which 2 people came from bank saying they are for verification of PAN on Bank account but in turn opened a Demat account which I didn't want on asking them to close the account they just say there are no charges and they are not closing the account
ICICI Bank customer support has been notified about the posted complaint.
View replies
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (553512) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Saggurthi Ramlaxman
    Sep 25, 2021
    Report
    Copy

    Address: Mylavaram, Morsumalli,indian oil petrol bunk
    Website: Consumer complaints

    Yesterday from my account 1899/ rupee's deducted without any intimation in this covid crisis 1899 very huge money to us we're poor family background.. Please refund my money back as well as possible it's my humble request
    ICICI Bank customer support has been notified about the posted complaint.
    View replies
    Please refund my money back i don't have job and i don't have any other income sources I'm begging you pleased refund my money
    Reply
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (553185) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Reply
    Helpful
    Found this helpful?
    2 Comments
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      B
      Balachandar1693
      Sep 25, 2021
      Report
      Copy

      Hi this Balachandar from Puducherry india am holding an savings account in ICICI BANK . I have just received a msj from the bank on 25/09/2021 at 2:30Pm that the amount of 999.00₹ is deducted for VSI*AMAZON ST. But I dindt done any of the transaction and I dint received any conformation msj And any OTPs then how could they made the payment successfully
      ICICI Bank customer support has been notified about the posted complaint.
      Sep 25, 2021
      Updated by Balachandar1693       Customer ID :[protected]
      Verified Support
      Sep 26, 2021
      ICICI Bank Customer Care's response       Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (553516) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Sep 27, 2021
      Updated by Balachandar1693       I received a call from a fraud not from ICICI bank I think so .. he asked for my received msj and he was trying to take my available balance of 18000₹ finally I came to notice that this is fake call and I transferred my amount to my another account
      I received the call from +[protected] who’s name is sharma fake call and he tried to took my availabe balance it’s fake call
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Pavithran S
        Sep 25, 2021
        Resolved
        Report
        Copy
        Resolved

        Beneficiary account blocked issue

        Address: 1/51,Thimmanamuthur po vengalapuram via tirupattur tk vellore dt

        Hi Team,
        I could not able to transfer amount to other bank as its showing as beneficiary account as been blocked.
        I could not able to withdraw cash in ATM also....
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        M
        Midhun K Mohan
        Sep 25, 2021
        Report
        Copy

        Dear ICICI Bank team,
        My ICICI account had debited the following charges naming surcharge (Mcc 5541) for fuel purchase. The Government is promoting cashless transactions, and I have charged on my own money. Does that mean it's better to take out money from ATM and pay for the petrol? Request you to check and revert the below transaction.

        ICICI Bank account number:[protected]
        Transaction date:24/09/2021
        Amount: Rs 2.41
        ICICI Bank customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (550907) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          Namrata Goti
          from Hyderabad, Telangana
          Sep 25, 2021
          Report
          Copy

          Address: Hyd

          I have used a wrong pin for three times and my debit card has been blocked can you please unblock it for my online transactions which is actually making things very difficult thank you
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (550913) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            Kamalmecheri
            from Salem, Tamil Nadu
            Sep 24, 2021
            Resolved
            Report
            Copy
            Resolved

            Hi I am really shocked after receiving the statement which they mentioned intrest charges I have paid almost 99% of due for that one % (by mistake unpaid) icici charged Rs: 4529 + 812 rupees .
            How people survey with your charges weather do you people giving card for making money like this earning such a bad way . We are not earning like this give simply we spend entire month to earn money . I need waiver immediately reply me update me asap . Or else tell me then I plan accordingly.
            [protected]. Have a look on my last bill I have attached my screen shot here . Don't ever do this to any one all are in big crisis after this lockdown stop doing this chilly things with customers.
            Nov 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 27, 2021
            ICICI Bank Customer Care's response             Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Prakhar@123
              Sep 24, 2021
              Resolved
              Report
              Copy
              Resolved

              Yesterday from my account 1899 ruppes is deducted in the nane of wpp policy. What the hack is this because I didn't get any policies like this.

              How you forcefully deduct any amount without confirmation .
              Nov 11, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 26, 2021
              ICICI Bank Customer Care's response               Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (553520) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Asha Pondicherry
                Sep 24, 2021
                Report
                Copy

                Address: Hyderabad

                I do not understand why my account has ECS charges without any information or my consent. I want a reversal for the money deducted for no reason.
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (553198) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  surendran28
                  Sep 24, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Nmc-1/344a, Jayajothi Building, Near Pioneer Kumarasamy College, M.S. Road, Vetturnimadaom, Nagarcoil, Tamil Nadu 629003
                  Website: www.icicibank.com

                  I have applied for IPO of Paras Defence and Space Technology yesterday. The UPI mandate has been requested in the iMobile pay app twice instead of 1 time. I have applied for 1 lot only and not modified the application also.

                  I have confirmed/accepted the mandate 2 times perceiving that the initial transaction is not successful and the pop up message also confirmed that the initial transaction is not successful.

                  Now my account has been blocked with Rs. 29750/- instead of Rs.14875/-

                  There is no proper response from the customer care.
                  Oct 29, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Sep 24, 2021
                  Updated by surendran28                   Image for the blocked amount is attached herewith. The amount has been blocked twice

                  Verified Support
                  Sep 24, 2021
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (548263) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    Preeti RD
                    Sep 24, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Hi Team,

                    I just received a transaction email from ICICI Bank on my debit card. It's of 814.42 INR. Transaction says "VSI/GOOGLE Hin". I called the customer care to get more details on the same, but the executive said it's of some "Google Hint" and asked me to search for the details online. I searched it alot but unable to get any details. I want to know if my card was physically used by anyone while I left it at my room. Help me with this please.

                    Regards,
                    Preeti RD
                    Oct 31, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 24, 2021
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (548274) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      U
                      Usha Natarajan
                      Sep 24, 2021
                      Report
                      Copy

                      Address: Plot no 157 rajender Reddy nagar, Chandanagar

                      Have taken Ashirwad deep Deep discount bond option 1 and it is matured on July 15 2021. Need to get my money back as there is no email or or address in which we can send the bonds back. Bonds details are.
                      Name Jayanth Bharadwaj N (U/G Usha natarajan)
                      Certificate no 270320
                      Expiry date July 15 2021
                      Bond holder no 1287830

                      Please let me know the process of redemption.

                      Name usha natarajan
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (548285) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        U
                        Usha Natarajan
                        Sep 24, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Plot no 157 rajender Reddy nagar, Chandanagar

                        I have taken Ashirwad deep Deep discount bond option 1 and it is matured on July 15 2021. Need to get my money back as there is no email or or address in which we can send the bonds back. Bonds details are.
                        Name Jayanth Bharadwaj N (U/G Usha natarajan)
                        Certificate no 270320
                        Expiry date July 15 2021
                        Bond holder no 1287830

                        Please let me know the process of redemption.

                        Name usha natarajan
                        [protected]
                        Sep 24, 2021
                        Complaint marked as Resolved 
                        They have not taken any steps to solve and it is still solved I beleive it is an automated machine which by default says as solved
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Please note that it is not resolved at all
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          Paavni Shukla
                          Sep 24, 2021
                          Report
                          Copy

                          Address: India

                          I got a refund from Amazon, Dell and Uber for three transactions but none of them are processed by ICICI and the FOREX Card has not reversed those transactions although they have been refunded by these companies. Need urgent help.
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (548318) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            T
                            [email protected]
                            from Noida, Uttar Pradesh
                            Sep 23, 2021
                            Report
                            Copy

                            HI Team, I have made payment on CTET application twice from my UPI([protected]@UPI) . Amount deducted from my account but not reflected into the application. Please check and fix it ASAP. you can contact me on [protected] for further discussion.
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (548326) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              SharathKomakula
                              Sep 23, 2021
                              Report
                              Copy

                              ECSRTNCHGS180921_SR[protected]GST
                              My today transactions is not happened and suddenly 400rs debited in my icici bank account please refund my money as soon as possible
                              ICICI Bank customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (546510) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Reply
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Suhas S. Gaikwad
                                Sep 23, 2021
                                Report
                                Copy

                                Dear Sir,

                                I am going through same issue, random amount deduction almost 3540/-+ rupees deductedfrom my saving account. Deduction under the name NACG_AD_RTN_CHRG_BAJAJFIN. I have also been charged with unnecessary charges of rs (Nach_ad_rtn_chrg~tpslsip).

                                1) 10 Sept' 2021 NACH_AD_RTN_CHRG~Of BnkBFLf~02SEP21~9893cf3-86630- Debit- 590/-
                                2) 10 Sept' 2021 NACH_AD_RTN_CHRG~Of BnkBFLf~02SEP21~b2c83f6-86630- Debit- 590/-
                                3) 10 Sept' 2021 NACH_AD_RTN_CHRG~Of BnkBFLf~02SEP21~c1bb91a-86630- Debit- 590/-
                                3) 16 Sept' 2021 NACH_AD_RTN_CHRG~Of TPSLSIP-03SEP21~1e16ad5-[protected]- Debit- 182/-
                                4) 23 Sept' 2021 NACH_AD_RTN_CHRG~Of TPSLSIP-09SEP21~cc3bf79-[protected]- Debit- 590/-
                                5) 23 Sept' 2021 NACH_AD_RTN_CHRG~Of BnkBFLf~03SEP21~dd7e4c5-86630- Debit- 590/-
                                6) 23 Sept' 2021 NACH_AD_RTN_CHRG~Of TPSLSIP-09SEP21~1e16ad5-[protected]- Debit- 470/-

                                Please help me.

                                Kind Regards,
                                Suhas S. Gaikwad
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (546471) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  ankit.gupta0121
                                  from Gurgaon, Haryana
                                  Sep 23, 2021
                                  Report
                                  Copy

                                  I have visited Aundh Pune branch in 2018 for closure of demat account still I am being charged each year, No help from any email id mentioned helpdesk etc ... Not even RM helping to close this. Please refund for past 3 years.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    Divshacom
                                    Sep 23, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I have a ICICI bank gift card which has remaining balance of 4970.40/- but when I use it for online purchase, the transactions get failed. None of your customer care numbers work. Please connect to a customer care representative asap and help me solve this issue.
                                    Oct 25, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 23, 2021
                                    ICICI Bank Customer Care's response                                     Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (545747) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      Oriental Bank Of Commerce
                                      1
                                      (613)
                                      Yes Bank
                                      1
                                      (711)
                                      IDBI Bank
                                      1.2
                                      (1810)