ICICI Bank — Unknown charges hit my account without intimation

An amount of INR 590.00 hit my account as ECS charges (ECSRTNCHGS050723_SR[protected] with transaction date on 10/07/2023. There is no information or message sent for intimating or explaining this. Please refund this amount and explain why was it deducted.

This is very unethical.
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I have not yet got any resolution on this. I want my refund back without any further delay. Some very unprofessional person called to let me know that i need to download the ICICI bank app to get a refund of this through a voucher. I do not use your app and want the money back directly on my account.

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