[Resolved]  ICICI Bank — unsafe paywave credit cards

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ICICI Credit Cards

I had lost the previous card without wave facility but with password protected smart chip card fully safe even it's lost.

By mistake, i had lost that card on my travel, i had requested icici team to block that lost card and to issue the replacement card. Icici team offered me the upgraded paywave card and i have got the paywave card in my hand

Immediately on the receipt of the card yesterday i had tested the functioning of the new card with a swipe of one rupee (Re1/-). I was expecting the swipe machine to prompt the transaction pin but to my utter surprise, i heard a beep sound and got the transaction slip out of the swiping machine. Later i learnt that the swiping machine was fully upgraded and the new card what i have received was with paywave facility and not prompting the password up to a certain value of transaction limit or up a certain number transactions. (I learnt this from the customercare when i had called yesterday on 1st sep 2018)

Later i had called the customer care. The executive was trying to convince me with vague reasons. Later he asked me to wait online till he connects his manager to get online to convince me. But icici team does have answer to my questions as stated here below.

What is the safety you can assure up to allowed wave limit or allowed number of wave transactions. If the paywave limit is say rs, 2, 000/= there is no safety for the money up to 2, 000/=. If i have lost the card and the stranger gets the card in his card, there is a chance for him to use the card against the purchases up to the tune of allowed paywave limit if he approaches the seller where the upgraded swipe machine is installed. (Presume that i have not used the card in that month but lost the card).

I expect icici team to disclose &to clarify me the allowed number & allowed value of paywave transactions in a month.

When the paywave facility is supported by the safety measures like bio metrical impressions or any otp validation or password prompt features then it is privilege, otherwise damages the customer.

I expect icici credit cards team heads to review the telephone interactions done on 1st sep 2018 between 2:45pm to 3:45pm.

Icici bank is proclaiming in it's advertisement, the guarantee of safe banking. With a safe banking stamp. Now please clarify me, what is safety the bank can assure in using the paywave card.

I request icici team to issue the latest upgraded smart chip card but without paywave facility. Card. The card should enable me to withdraw cash also from the atms along the pin based swiping facility for purchases. If required the icici credit cards team may block the present card for the purpose of the re-issue of the new credit card.

As i have checked my credit card account on my mobile app, charges rs. 500/= & 300/= have been charged towards the issue of the replacement of the credit card. I have learnt from the customer care executive that, there will be one more set of charges rs. 500/- & 300/- for the replacement of paywave card and i am bound to pay this liability.

If the card, what i received now would have been safer in all respects, then, i am ready to use it in the future. But there is no guarantee for the safety of the money is concerned up to the tune of particular amount or number of transactions. Therefore i am refusing this card to use and i expect icici bank to issue the card as i specified in this communication narrated above.

Hence i hereby request and insist icici credit card team not to charge for the replacement o[censored]nsafe card and i expect icici team to issue the card free of cost as i have already billed for the issue of the replacement i don't want 2nd charge for the replacement of the card. Bcause the issue of the unsafe card is the failure from the icici bank credit cards team.

Looking for positive early positive response from your end and to have the latest upgraded smart chip card along the pin based swiping facility for purchases and for atm cash withdrawals but without paywave facility.

Regards
Satheesh rao k
Mangalore