ICICI Bank — Unwanted/uninformed charges mab

Address:	400092
Website:	www.icici.com

This is my second post for the same complaint, as i havent received any resolution nor any reply from icici bank,

Hello,

Myself pratik tarpara, i am a corporate as well as personal banking customer of icici bank since past three years. On analysing my saving account statements i found that the bank has charged me a total of inr 10, 800/- as mab charges. This is ridiculous. And the best part is i have never been notified about the monthly deductions via sms or e-mail so i never get to know the charges, the charges were different each month ranging from 18/- to 515/- and totalling to 10800/-,

On speaking to my friends about this charges, they told their bank reverses them... With the hope of reversal, i went to my branch, the executive was very rude to me, she was like dont u understand that you have to maintain minimum balance of 10, 000. I told her sometimes it is not possible to maintain and i do have regular deposits and withdrawal.. She was not ready to listen to me. I even told her that other banks do reverse the charges, she tells lets other banks do, icici do not reverse.. I lost all the hopes and completely dissatisfied with the customer support. Lastly, i told the mam that i want to close the account. Without even a second thought, she told me to fill the closure form and close the account... This kind of services you giving your customers? Is everything about profitability? Worst banking service i ever saw...

As a last try, i called up icici customer care, about lodging a complain regarding mab charges, the executive told me that you can go to branch and they will reverse it for you, i asked her two times, will they surely reverse? She replied yes..

Now i dont have guts to fight with the branch again...

Name: pratik tarpara
Contact: [protected]
Bank: icici bank
Branch: borivali-west, mumbai-400092
Account: savings
Acc no:[protected]