ICICI Bank — Updating account with International mobile number for OTP

ICICI Bank — Updating account with International mobile number for OTP

S Sandhya Boyapati Mar 30, 2022 Apr 4, 2022 This thread was updated on Apr 4, 2022

I am an ICICI customer for the last 3 years and I moved to the US about 3 months ago, I cannot access my online banking or pay my bills because i cannot access my online account without the OTP number, my India mobile number is updated in ICICI and no longer exists. I need to update my US mobile number, but i cannot do this online and talking to customer care has not helped at all. It is depressing to see that customers at international locations were not thought of when implementing OTP. Please somebody help me to get my US phone number updated or suggest a way to go about getting it updated. Appreciate any help. Thanks. -Sandhya Was this information helpful? No (0) Yes (0)
ICICI Bank customer support has been notified about the posted complaint. Verified Support Mar 30, 2022 ICICI Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02sxu) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team Apr 04, 2022 Updated by Sandhya Boyapati I am unable to find [protected]@icicibank.com. I mailed to [protected]@icicibank.com. Is this the correct mail id.
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