ICICI Bank — upi amount got deducted but the transaction was not successful

Address:110091

I was paying my internet bill through upi and the amount got deducted but the payment wasnt successful. Nothing has been done from the bank end regarding this its been more than 2 months now. They blame the internet service provider and they have provided the details from their portal saying they havent received the amount in the account. I have been contacting both the icici bank and the service provider (Excitel) but both the parties are not cooperating. Icici is refusing to accept the screenshot provided by excitel where they are showing the transaction declined. They want a proof in mail and excitel is not providing the same to me.
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My card have been blocled for booking movie on book my show...strongly disappointed.. please help me with the same it's annoying
error is mentioned as in bellow screenshot. i am unable to avail offer of by 1 get 1 den what is a use of coral. [censored]

I transfers 1500/- funds from my upi to andhrabank but funds is not credited to that bank. In my account the amount is debited 2times, 1st time 1500/- And 2bd time 1500/- total 3000/- rupees debited in my account. Please check and refund the amount to my account immediately...

I m a/c holder of icici bank From last 4 months
Now they have charged 150.75 rupee under the category of DCARDFEE on 22/11/17
I am not aware what type of charge is this
They never informed me regarding this charge
Why they have deduct money without informing me
I want my money return in my account
Account no.[protected]
Dear All

i have get ICICI Credit Card but yet now i am unable to get user id form your side also i have visit nearest bank but still issue not closed..

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