[Resolved]  ICICI Bank — UPI transactions are blocked for security reasons

I'm unable to send/receive money thru upi in phonepe, gpay, Paytm and on imobile app as well. I reached out to customer care and they say nothing wrong with upi on my account. I reached out to my bank manager, relationship manager as well but no use.

It says for security reasons UPI transactions are blocked on this account. Please contact the bank.

ICICI bank says that I am using an old version of the app. Further they request me to update my device to OS 17.0 or above with the result I cannot apply for ipos and do related transactions. I contacted the relationship manage and also the local branch office and they have not resolved the issue. In the first place I do not understand the logic o[censored]pgrading the app from the old app which was seamless and without hassles. Hence, they want to upgrade the mobile by purchasing another mobile of higher rating to suit their requirements at the cost of customers.