I am writing to raise a formal complaint on ICICIBANK regarding an issue I have been facing while trying to transfer funds to a school trust account. Despite multiple attempts, I am consistently receiving the following error message:
"Transaction declined due to security reasons. Please contact the bank or customer service."
Its a old account as a payee, and the transaction has been continuously declined. I have already contacted your customer service multiple times since yesterday, and two service requests have been created. However, the issue remains unresolved. I have also spoken with customer support today, but no clear reason or solution has been provided. Instead, I have been asked to wait further while your back-end team looks into the issue.
This delay is causing significant inconvenience, and I am concerned about the lack of clear communication and the time being taken to resolve the issue. Given the urgency of the matter, I would appreciate if you could expedite the resolution process and provide a clear explanation of the following:
1. The specific reason why the transaction was declined.
2. An estimated time frame within which this issue will be resolved.
3. Any additional steps or information I can provide to assist in resolving this matter.
Kindly treat this issue as a priority and provide a swift resolution. I trust ICICI Bank to ensure smooth and secure transactions, and I hope for prompt action on this complaint.
Looking forward to your immediate response.
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