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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
Complaints 23771
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ICICI Bank reviews & complaints page 6

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P
Pramod Papal
from Mumbai, Maharashtra
Aug 31, 2024
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Wpp / Renewal

Address: Bhandup

Please cancel WPP / Renewal.

Please refund me my 1899 rs. My saving ICICI Bank account urgent basis.

Name : Pramod Papal.

AC no:[protected].

Thank you.

Regards,
Pramod papal....
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purvanshi1313
from Kanpur, Uttar Pradesh
Aug 30, 2024
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Unauthorized debit of charges from my Bank

Address: 118/84,Kaushalpuri Gumti No.5 Kanpur,208012

Hello Team,

As I have tried to reach out to the bank, multiple times and still there was no action taken regarding my concerns from last 1 year, so I have to officially file a case against the ICICI BANK.

I have been an A/C holder in ICICI BANK from JAN'2020 and my source account belongs to MYSORE BRANCH inside INFOSYS LIMITED which is my previous company. I have approved some ECS mandate and at a point due...
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Mikita Arora
Aug 29, 2024
Aug 29, 2024
This thread was updated on Aug 29, 2024
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Dear Team,
I have raised my dispute with ICICI bank against the credit card transaction over the call to call center team.They guided me to raise the Cyber Complaint for said transaction.
I have also raised the same.
But still no resolution received from any one
I want my refund of transaction done via credit card.
The amount was transfere to fraudester person and when I am contacting that person he denies me to refund the payment and my phone was also blocked by the person.
Please help me to get my amount refunded
Transaction details below
Transaction date is 07/06/2024
Amt is 5000
ICICI Bank customer support has been notified about the posted complaint.
Aug 29, 2024
Updated by Mikita Arora
Ok
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    A
    Avinashkaushal1998
    from Bhagalpur, Bihar
    Aug 27, 2024
    Aug 27, 2024
    This thread was updated on Aug 27, 2024
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    Unfair deduction firm my account

    Address: Bhagalpur

    My icici bank account got devotee at two separate with with total of 590 rs without any prior information or my comment.
    Please return the above mentioned amount to account.
    Account[protected]...
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    A
    Ansh93
    Aug 22, 2024
    Sep 9, 2024
    This thread was updated on Sep 9, 2024
    Resolved
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    Resolved

    Today an amount of Rs354 has been deducted from my account
    i dont know why this amount had been deducted before this never such amount has been deducted from my account
    Feb 6, 2026
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 09, 2024
    ICICI Bank Customer Care's response
    Dear Ansh, We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1kqs5) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team
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      Nancy Gara
      from Greater Noida, Uttar Pradesh
      Aug 22, 2024
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      Fraud Transaction of INR 60,898/- through credit card no. ending with xxxx xxxx xxxx 2000

      Address: Alpha Commercial Belt, Greater noida

      I received a call where the person claimed to be from ICICI Credit Card services. They told me that I had earned some reward points from a recent shopping transaction made with my credit card, and they asked me to redeem those points. They directed me to visit a website, www.mangecards.in/icici, and assured me that it was a legitimate ICICI site. The website looked like an official ICICI page. They instructed me to enter my card details to...
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      maneetu143
      from Kolkata, West Bengal
      Aug 21, 2024
      Aug 21, 2024
      This thread was updated on Aug 21, 2024
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      Dear Team,

      Since 4 month amount/EMI debited without user consent and as i know about this i had discussed with ICICI executive regarding this issue.
      I am writing to express my concern regarding the wrongful deduction of EMI for my ICICI credit card -[protected] : for the past four months. Despite my previous intimation to the ICICI credit card department, the issue remains unresolved.

      I had made a purchase on Amazon, which was later refunded. The refund has been credited to my ICICI credit card account and is reflecting in my credit card statement. However, the EMI deduction continues to be made from my account.

      I request you to take immediate action to:

      1. Stop the EMI deduction with immediate effect.
      2. Reverse the wrongful EMI deductions made over the past four months.
      3. Adjust the excess amount paid against my outstanding balance or refund it to my account.

      My details are as follows:

      - Card Number: [[protected]]
      - Account Name: [[protected]]
      - Contact Number: [ [protected] ]

      For your reference I am giving refund details below.

      I request a prompt resolution to this issue and a confirmation email once the necessary corrections are made.

      Thank you for your attention to this matter.

      Refunf Transaction Details-

      1. Refund from Amazon – 29958.78 rs
      Amazon Pay Credit Card


      Amount added to
      Amazon Pay ICICI Bank Credit Card ****6006 ₹29958.78
      Order ID[protected]
      RRN_74766514130418158375465

      2- Refund from Amazon – 2582 rs
      Amazon Pay Credit Card

      Amount added to
      Amazon Pay ICICI Bank Credit Card ****6006 ₹2582
      Order ID[protected]
      RRN_74766514130418154764399

      Amount added to
      Amazon Pay ICICI Bank Credit Card ****6006 ₹1500
      Order ID[protected]
      [protected]
      [protected]
      RRN_74766514129418106307530

      For your reference attaching credit card statement, your team can investigate properly.
      ICICI Bank customer support has been notified about the posted complaint.
      Aug 21, 2024
      Updated by maneetu143
      still now my issue is not resolved.
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        S
        Sindhura Joseph
        Aug 17, 2024
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        mab charges deducted without prior intimation

        I, Sindhura, holding a savings account with your bank under account number ending in 4439, wish to bring to your notice that MAB charges were deducted from my account for the month of July 2024 without any prior intimation. The total amount deducted is ₹590.

        I have been a loyal customer of ICICI Bank since 2022, and this is the first time I have encountered such a deduction without any notification. As a student, it is difficult...
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        S
        skgstevie
        from Kolkata, West Bengal
        Aug 15, 2024
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        Dear Sir/Madam,

        An unauthorized purchase of Rs. 859.16 has been made using my Debit Card linked to ICICI Bank Account XX187 on 15-Aug-24. Info: VIN*www yollaca.

        Kindly revoke this transaction and issue the refund.

        Thanks
        ICICI Bank customer support has been notified about the posted complaint.
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          G
          gschandel
          Aug 13, 2024
          Aug 25, 2024
          This thread was updated on Aug 25, 2024
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          My account has been deducted with ₹129.27, showing a message "surcharge dt:29/06/24 MCC 4112". When I enquired about it, I was first told it's a platform charges by IRCTC. IRCTC confirmed over the phone and also by email that they have not charged anything like it. When I asked ICICI again, they came back saying that it's by IRCTC and I need to contact them only. After few back and forth, now ICICI is saying that it's them who have charged me for using their account. So why lied about it in the first place? Are you coning the customer?

          Since when bank start charging to use their accounts to buy any services? And why I was not told about this when I was making a purchase? Why ICICI is charging this, one month after the actual transaction happened? I bought tickets on 29th June, and ICICI is charging on 31st July?

          Were they sleeping for a month?

          This is unethical, and illegally stealing customers money, without their permission or even their awareness.

          I have checked online and there are so many complaints on the internet regarding the same issue, and only with ICICI Bank. Is it time for me to move to someone else now!!!

          I raised official complaint on their website about this and the last call I had with their team was one week ago and that time I was told that their senior manager will call me the next day and this issue will be sorted in two days. I even escalated this, chased as well, but nothing from them yet.

          I demand my money to be returned back in my account which they have stolen from my account, immediately.
          ICICI Bank customer support has been notified about the posted complaint.
          Aug 25, 2024
          Updated by gschandel
          ICICI Bank has nothing else than keep putting the blame on IRCTC. I am going to forward this to IRCTC and if ICICI doesn't resolve it, which seems to be the case, I am going to raise it with RBI now. ICICI Bank is going downhill. I am planning to move away from them.
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            N
            Narendra Sirsat
            Aug 9, 2024
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            11565 Deducted From my account without my consent

            Today 11565 Got deducted from my account....
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            J
            Josh23
            Aug 8, 2024
            Dec 5, 2024
            This thread was updated on Dec 5, 2024
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            loan interest rate discrepancy, unprofessional, zero accountability, lies

            Address: ICICI Bank Ltd, 55, Coles Rd, Cleveland Town, Cox Town, Bengaluru, Karnataka 560005

            I've been a loyal customer of ICICI bank for about a decade now. On the 17th of February 2024, I went to ICICI bank (Coles Road) branch in Bangalore to take a gold loan. After discussion with the executive Abid
            I agreed to take the gold loan at 12% interest rate.
            However, in the Sanction letter issued they mentioned a 14.45% interest rate. I visited the bank, and they updated my sanction letter in writing as per my initial discussion...
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            M
            Manish_chugh
            from Delhi, Delhi
            Aug 5, 2024
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            Amount was deducted from my account but payment was failed at icici app

            Hi Team,

            Icici bank transaction was failed and 36000 was deducted from my icici bank while making payment for yes bank credit card at 12:45 am on 3 Aug. I have already reported this issue many times at bank customer care but there no response. Please refund this amouns asap. Screenshot is attached.

            Tranaction details:
            Name: Manish Chugh
            Account Number:[protected]
            Mobile Number: [protected]br...
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            R
            r@shi
            Jul 31, 2024
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            Unauthorized DP Charges - ICICI BANK

            I have a Demat account in ICICI bank for 4 years now. When I checked my bank transactions and I found that there is one debit transaction 'DMC/IN[protected] DP CHGS TILL JUN-24---- INR 826'. When I created the Demat account, I was not told about the DP charges, it had told me by the ICICI representative that it is free of cost, and it will never be charged and also, I did not get any message alert in my mobile which is registered with...
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            M
            Mondalswati11
            from Pune, Maharashtra
            Jul 29, 2024
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            Fraudulent deduction via ADTPSLSIPG_00000016003

            Address: PUNE

            I received a message intimating a deduction of 92163.64 on 29th Jul 2024, 11.30am. This is a fraudulent deduction as I was not prompted for any authorization and also mentioned it as an auto deduction. The transaction was made to some party CMS[protected]/ADTPSLSIPG_[protected]. I haven't given any such standing instruction to any mutual fund or insurance company. I personally do each transactions. It is a huge amount for me as this kind...
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            A
            Abhijeet Bharate
            from Akot, Maharashtra
            Jul 28, 2024
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            Address: At Post Sawara Tah Akot Dist Akola

            ICICI bank- DMC/IN[protected] DP CHGS TILL JUN 24 – Bank have deducted Rs. 826.00 from my account without any prior notice. I have a Demat account which I opened with separate charges and it was promised to be lifetime free against that special charge…. In DMC/DP CHGS name ICICI Bank have deducted Rs. 826.00 from my account without any prior notice….I want to back my money
            ICICI Bank customer support has been notified about the posted complaint.
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              N
              Nissin
              Jul 27, 2024
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              ECS Return charges debited without my knowledge

              ICICI Bank is looting. The bank is debiting Rs, 590 from my ICICI savings account monthly without my consent or knowledge. There was no SMS or Email sent to me in this regard. This is such a shameful act. I would need all my money back debited as an ECS return....
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              Y
              Yogeshdubey13
              Jul 26, 2024
              Jul 28, 2024
              This thread was updated on Jul 28, 2024
              Resolved
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              Resolved

              Today I noticed that ICICI bank has deducted Rs. 826 from my account with the description DMC DP Charges. When I tried to google it and understand what it is, I learned that it's Demat account charges which I am not even using. This is fraud done by the bank, and the surprising part is that you don't get an SMS alert for this transaction, we get to know only when you check the statement.
              Feb 5, 2026
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 28, 2024
              ICICI Bank Customer Care's response
              Dear Yogesh Dubey,

              We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1ikh0) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team
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                S
                Sou12127
                Jul 22, 2024
                Jul 28, 2024
                This thread was updated on Jul 28, 2024
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                Bad Banking Experience

                In the year 2014 I was a student of NIIT Jalpaiguri centre and they opened me an ICICI Bank account for the purpose of National Yuva Jyoti course. After that I haven't used that account from last 10 years. Recently I got a mail from ICICI bank that my account is in dormant state and I have to re activate that account. So as I have reactivated that account. But upon reactivation I surprised that my account has marked as lien on 2014 and the...
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                S
                Sanjuhi1
                from Delhi, Delhi
                Jul 18, 2024
                Sep 1, 2024
                This thread was updated on Sep 1, 2024
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                Demand account show nagative amount

                Address: Delhi

                Mahesh Kant [protected]
                Icici direct employee forcefully open my account
                I call for close this account he denied
                And continue nagative growth

                Kindly help...
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