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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 6

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S
sudhanshu_pr
Jun 18, 2024
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I had requested to close my fastag id of account 70459634 dated 8th JUNE 24 for my vehicle no. UP16DE9270, but icici fastag reissue new fastag and activated and attached to my vehicle with LOW BALANCE but I have 1000 balance in my account 70459634, this was done without my approval, I went to GAUR CITY 2 G.NOIDA ICICI BRANCH, Branch gave me sales manager number, I called multiple times not not getting help, what to say about ICICI Fastag Customer care people, they are simply dump people.
Finally I start tweeting and tagged to all neetc, icici, I received multiplecalles withy no solution, this was done intentionally by ICICI
photo attached .
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    A
    Anbazhagan Varadarajan
    Jun 11, 2024
    Jun 14, 2024
    This thread was updated on Jun 14, 2024
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    Address: South Korea

    I am an NRI, I am holding Saving account[protected] and NRI account[protected] Cuddalore, TamilNadu. now my Saving account is inactive/ freezed. I wrote mail to [protected]@icicibank.com, they responded that they will call to my Korea mobile number and gave a reference number for my query-unique identification number is[protected]. but no body called me my NRO account is frozen for more than one month.
    Kindly take some measure
    Thx
    Anbazhagan.V
    [protected]

    Kindly consider this mail as a confirmation for conversation of SB account into NRO account
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Anbazhagan Varadarajan,

    We are at your service. We have made a note of your account number. Our official will get in touch with you at the earliest to help resolve your concern. Further, we urge you to immediately delete the account number from this post and not share it further on social media, as it is an important personal information.

    Regards,
    ICICI Bank Customer Service Team
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      S
      SRIVATSON LAKSHMI NARAYANAN
      Jun 4, 2024
      Jun 14, 2024
      This thread was updated on Jun 14, 2024
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      Charged for demat account

      Address: No 92, silver street, Butt road, saint Thomas mount, Chennai-600016

      I don't have a DEMAT account associated with my icici bank still they charge me for Rs.802 for depository charges.

      transaction number: IN[protected] DP CHGS TILL APR-24

      kindly resolve this fraud transaction ASAP....
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      G
      Gopibath
      Jun 2, 2024
      Jun 9, 2024
      This thread was updated on Jun 9, 2024
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      I have been deducted with 826 rs on 6/1/24 under the name of DMC dp charges till April but 2 months hack i told to deactivate my trading account after deducting my membership charges but again you guys are deducting money
      +1 photos
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Gopibath,

      We are at your service. We have made a note of your account number. Our official will get in touch with you at the earliest to help resolve your concern. Further, we urge you to immediately delete the screenshot from this post and not share it further on social media, as it is an important personal information.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Sahilgyl
        Jun 2, 2024
        Jun 9, 2024
        This thread was updated on Jun 9, 2024
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        Resolved

        ECSRTN Chagres from ICICI Bank

        Hi, I am Sahil Goyal, an ICICI Bank customer. I have had a saving account in ICICI Bank for almost 4 years. I noticed they deducted 15.11 Rs on 20th May for the first time in the name of ECSRTN Charges. On the next day, they deducted 10 Rs. on 21st May for the same reason.

        After some days, On 31st May, they deducted 309.99 Rs as ECSRTN charges. They didn't stop here and again deducted 579.99 and 574.89 on 3rd June for the...
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        K
        kpvasant
        Jun 1, 2024
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        Unable to track status of Service Request

        Unable to track status my following service request in my Net banking Account:

        1. SR[protected]
        2.SR[protected]

        Regards,
        Kirtikumar P Vasant....
        +1 photos
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        V
        vijay2563
        May 29, 2024
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        Address: lature

        Deducted 3600rs
        ICICI Bank customer support has been notified about the posted complaint.
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          vikassurajv
          May 24, 2024
          Jun 4, 2024
          This thread was updated on Jun 4, 2024
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          Resolved

          Fraud transfer of 24000

          A person called me with mobile number +[protected] saying he has a family
          emergency and he is not able to transfer the money at the moment, he said to
          transfer 24000 INR to - UPI -cfmer.[protected]@icici Name- Sandhya as I took it as emergence and transferred the fund, he promised that he will pay me
          as soon as transactions are online but then he blocked me.

          fraud upi detail-

          UPI -cfmer.[protected]@icicibr...
          +1 photos
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          M
          Mahesh24253
          from Hyderabad, Telangana
          May 23, 2024
          Jun 4, 2024
          This thread was updated on Jun 4, 2024
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          Amount debited by icici for ECSRTN

          Address: HYDERABAD

          I paid my emi on same time but the icici bank charged the amount inr 590/-

          Transaction no : ECSRTN050524_[protected]...
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          U
          umang285
          from Visnagar, Gujarat
          May 20, 2024
          Dec 16, 2024
          This thread was updated on Dec 16, 2024
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          On March 14, 2024, at 9:51 pm, Rs. 140 was deducted from my ICICI Fastag. But my car was at home (Iffco Colony, Kasturinagar). After deduction, I have complained twice, but they don't refunded me that deduction. It is deducted from the UTHMAN toll plaza, I think, which is located in Rajasthan. But I was at Iffco Colony Kasturinagar at that time. I have attached the sms proof and I have also complained the next day, as you can see in that attachment
          +1 photos
          ICICI Bank customer support has been notified about the posted complaint.
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            V
            VigneshR
            May 17, 2024
            Jun 9, 2024
            This thread was updated on Jun 9, 2024
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            I purchased a used car and the first owner is not closing his fastag account(Majhal Ahmed[protected].

            I was using a temporary fastag with my engine number (K12MN12548) as suggested by icici employee at the time of new fastag purchase. Now my fastag is blocklisted.

            Explained this to their customer service and provided all supporting documents such as name transferred RC copy, PAN etc

            Still no proper response and I am paying twice the amount in every toll.

            Cannot update old fastag, cant use my new fastag as well.
            May 22, 2024
            Complaint marked as Resolved 
            After so many follow up they have closed first owner fastag.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear VigneshR,

            We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1gazn) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              P
              pranavdi
              from Gurgaon, Haryana
              May 15, 2024
              Jun 4, 2024
              This thread was updated on Jun 4, 2024
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              Unable to operate icici bank account, it was due for KYC. While there was no message, no communication from ICICI bank that I will not be able to operate mobile app till KYC done. Suddenly iMobile app stopped all operations and it caused significant inconvinence.

              Call[protected] ICICI bank customer care, spoke to manager Chirinjivi he was stating as per process still KYC is not done i will not be able operate iMobile applicaion as per ICICI bank process. WHen asked for process, he said he does not have any process document available, nor message sent to user. it caused significant impact on my day to day activity.
              Jul 26, 2024
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Pranavdi,

              We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1gazk) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                anirudh0533
                from bidar, Karnataka
                May 14, 2024
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                Sir my bank is charging me pos dec charges from the month of jan that to multiple times nearly 10 times i request a refund sir
                +2 photos
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                  R
                  May 3, 2024
                  May 19, 2024
                  This thread was updated on May 19, 2024
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                  Customer ID 51605649.
                  The total interest on my FD with ICICI bank for FY 23 24 is Rs 40, 561 as per bank statement.TDS( Rs 8112) @20% has been deducted and paid to inc tax wheras tax due is only 4056.My PAN and adhaar are linked in my income tax file.My total inc for FY 23 24 is below taxable limit.
                  The excess tax Rs 4056 deducted may pl be funded with interest.
                  aarti sampath
                  Their bank complaint site always gives msg "we are unable to process yr request.Pl try after sometime"I have tried after few hours, few days, many days-this is the stock reply.This is one way of avoiding to accept complaints.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear [protected]@gmail.com,

                  We are at your service. We have made a note of your email ID. Our official will get in touch with you at the earliest to help resolve your concern.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Satyam Kumar 616
                    from Jehanabad, Bihar
                    May 1, 2024
                    Aug 16, 2024
                    This thread was updated on Aug 16, 2024
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                    Resolved

                    I am complaining about ecsrtn charges

                    ECSRTN charge of Rs 3600 was deducted from my ICICI bank account without informing me. Is this the right way? I want my money back.

                    Account number.[protected]...
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                    B
                    bkshah@
                    from ahmedabad, Gujarat
                    May 1, 2024
                    May 2, 2024
                    This thread was updated on May 2, 2024
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                    Address: Shahi Baug

                    I m using credit card first time and icici bank have charged me interest and penalty of rs 500 to 800 rs around and that penalty will convert today in 50882.95 rs . i had called so many times customer care and raised a complain but there is no solution of my complain since from 2022. so many times i have called customer care they raised complain but there is no solution of my complain since from 2022 and within complain of 4 to 5 days automatically message came from bank your complain solved but still today there is no solution and first time complain converted today in 50882.95 rs they are constantly following for payment collection but they not interested in solving my problem since from 2022. i have also mailed to their mail id on customer.[protected]@icicibank.com on date of 21/3/2024, 24/03/2024, 14/04/2024 and 21/04/2024 consequently but every time they refused to solve complain till date and charged so much intereset and penalty every month instead of showing interest in solution of compalin . lastly call came from legal department of bank icici and told me to pay 9000 rs and ur outstanding will zero i have also paid that 9000 rs on 20 th march 2024 but stillthey sending me 50882.95 rs outstanding. they also put lien in my icici bank account and two to three times they have cut money from my icici bank account, when i have try to close my account in shahibaug branch on 10th march 2024 but branch told me there is more 1 lien of 591 rs of IPO bounce back charge of 591 rs on 16/07/2021 if balance on that day 55000 rs in my account why they put lien of 591 rs how its possible if balance is there . still today so many times they call me 3 to 4 times in a day for payment and giving me mental harassment, my family is also disturbed due to this collection call. hope u look out in this matter and do needful as soon as possible my contact number is [protected] and mail id is [protected]@gmail.com
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                      V
                      venkatesantamil
                      from Chennai, Tamil Nadu
                      Apr 24, 2024
                      May 9, 2024
                      This thread was updated on May 9, 2024
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                      I tried & booked (Seven times - details as below) the show at (PVR) Inox:LUXE Phoenix Market City, Velachery,
                      Due to technical issues, the show did not start and the manager took pictures of our ticket saying we will receive a refund.
                      IT HAS BEEN 2 WEEKS BUT NO REFUND HAS BEEN OBTAINED.
                      Can you please look into it seriously, To refund it on an urgent basis within the credit card statement date.

                      Transaction Date Details Amount (INR) Reference Number

                      06/04/2024 PVR LIMITED, Delhi, IN 1, 712.72 Dr. [protected]

                      06/04/2024 PVR LIMITED, Delhi, IN 1, 445.52 Dr. [protected]

                      06/04/2024 PVR LIMITED, Delhi, IN 1, 712.72 Dr. [protected]

                      06/04/2024 PVR LIMITED, Delhi, IN 1, 704.72 Dr. [protected]

                      06/04/2024 PVR LIMITED, Gurgaon, IN 1, 445.52 Dr. [protected]

                      06/04/2024 PVR LIMITED, Gurgaon, IN 1, 712.72 Dr. [protected]

                      06/04/2024 PVR LIMITED, Gurgaon, IN 1, 712.72 Dr. [protected]

                      To Refund 11446.64 Dr.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Venkatesantamil,

                      We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1f092) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        shr2024
                        from Bengaluru, Karnataka
                        Apr 23, 2024
                        Apr 24, 2024
                        This thread was updated on Apr 24, 2024
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                        Resolved

                        Due to loss of job I was unable to pay my credit card bill dues for 2 months. I am requesting bank persons to give another 2 months time clear the due as I am arranging funds to pay the bill.
                        They are not listening at all, day and night they are messaging and calling giving mental pressure and threatening that they will come and sit at home till i clear my bills and give pressure to my family they are telling.
                        Due to this pressure I am stressed out. I have sent mail and messages requesting them but they are very arrogant and not helping me.
                        Iam clearly mentioning i will clear the Payment within two Months, but he is not aware how to behave and Speak with the Woman, how can they tell they will send field executive to my house and sit there till i clear the due.
                        May 26, 2024
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 24, 2024
                        ICICI Bank Customer Care's response
                        Dear Shr2024,

                        We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1e609) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          rohitas145
                          from Pune, Maharashtra
                          Apr 22, 2024
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                          I dont have any SIP. Still Rs 404/- Amount is deducted from my account.
                          Please find attached statement for your reference.

                          Date of incident : 17th April 2024
                          +1 photos
                          ICICI Bank customer support has been notified about the posted complaint.
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                            Vijay 1235
                            Apr 20, 2024
                            Apr 20, 2024
                            This thread was updated on Apr 20, 2024
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                            Details of payment :
                            Payment to icici - eazypay
                            Pay for
                            Fees payment done by Paytm sbi account. Rs 1710
                            Upi Transaction id :[protected]
                            Date : 05/04/2021

                            Sir, my issue is regarding to failure of payment. The amount was deducted from my account while making a payment for my examination fee through eazypay - icici gateway.

                            Actually, the matter is when i proceed to payment page after entering all the credentials of my upi mode then the payment was transacted from google pay and it was successful but, the website shows me an error message in which it is written that" we regret the inconvenience, and the transaction was failed.
                            +1 photos
                            ICICI Bank customer support has been notified about the posted complaint.
                            Apr 20, 2024
                            Updated by Vijay 1235
                            Details of payment :
                            Payment to icici - eazypay
                            Pay for
                            Fees payment done by Paytm sbi account. Rs 1710
                            Upi Transaction id :[protected]
                            Date : 04/04/2024

                            Sir, my issue is regarding to failure of payment. The amount was deducted from my account while making a payment for my examination fee through eazypay - icici gateway.

                            Actually, the matter is when i proceed to payment page after entering all the credentials of my upi mode then the payment was transacted from google pay and it was successful but, the website shows me an error message in which it is written that" we regret the inconvenience, and the transaction was failed.
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