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ICICI Bank Complaints & Reviews

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Updated: Apr 11, 2026
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ICICI Bank reviews & complaints page 6

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H
hari12b4
from Delhi, Delhi
Oct 4, 2024
Mar 4, 2025
This thread was updated on Mar 4, 2025
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Portfolio stocks || New stocks not showing after amalgamation

It's been almost 2 years since amalgamation between Srikalahasthi pipes & Electrosteel castings Ltd was completed. But still Srikalahasthi pipes stock was showing in my portfolio instead of Electrosteel castings ltd stocks. Due to this, my portfolio value & stocks are displaying as wrong.

This is totally unacceptable. If company has no system in place to handle this, then no need of doing business. Unnecessarily users had to...
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G
from Delhi, Delhi
Sep 25, 2024
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Address: RBI

This is to bring to your notice icici bank shows rough entry in by cibil I have taken icici credit card no [protected] and closed my credit card account long time back but still showing high credit value in my cibil. I request icici bank please remove the high credit value from my cibil as soon as possible otherwise I will taken this issue with higher authority.

Thank you
Girish Sawant
Mobile no [protected]
ICICI Bank customer support has been notified about the posted complaint.
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    Nanjil52
    from Chennai, Tamil Nadu
    Sep 19, 2024
    Resolved
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    Resolved

    On[protected], I received an email from you with the following text:
    "Your ICICI Bank FASTag linked to vehicle no. TN11J8841 has been debited with 57.00 on date[protected]:55:49 for Toll Charges at Varadharajapuram toll plaza on[protected] at 16:54:00".

    I have not taken my vehicle outside for the last 7 days from my residence.

    I tried repeatedly ICICI Fastag (Customer[protected], ICICI Fasttag Telemarketing[protected] and my ICICI Relationship manager[protected]. No answer from any of these numbers.

    - Sundararajan
    Oct 3, 2024
    Complaint marked as Resolved 
    I got SMS from ICICI that the amount will be credited in to my account
    ICICI Bank customer support has been notified about the posted complaint.
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      V
      Vishal Murarkar
      Sep 14, 2024
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      I have never created a demat account in ICICI still they have created it, idk how and why. I searched on Internet, and I found multiple complaints with same background. I got to know that I have a demat account when 789.09 rs were deducted from my account without any prior notice. I tried calling the customer care for the refund and they mentioned, it's your choice to raise a complaint or not but we won't be able to refund the amount. I asked them to cancel the demat account and next day again 826rs were deducted from my account. I tried contacting them and they mentioned that the amount will be refunded within 7 days. It has been 14 days now.
      ICICI Bank customer support has been notified about the posted complaint.
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        R
        Ruchitaa
        Sep 12, 2024
        Sep 28, 2024
        This thread was updated on Sep 28, 2024
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        Ecrtn transaction deducted

        Address: Bangalore

        There was an ECRTN deducted from my ICICI Bank account for no reason listen
        ₹598/- and ₹587/- on 11th September and ₹98/- on 12th September.

        There was no email/message with reasoning or message of this transaction.

        This is not the correct way.
        Why has this been deducted?...
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        S
        shobhitasati
        Sep 5, 2024
        Sep 15, 2024
        This thread was updated on Sep 15, 2024
        Resolved
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        Resolved

        Unidentified amount deduction.

        Hi, there has been deduction of some amount has been made, and the only description about the deduction is this code, AD~Of Bnk BFLo~07AUG24~53009, please provide assistance....
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        SMC_92
        from Pune, Maharashtra
        Sep 3, 2024
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        Useless RMs

        Address: Mumbai

        ICICI bank appoints Relationship Managers to its customers. This is a dedicated person appointed as your relationship manager to help and support you in your banking needs.

        The RMs provide no help and support. They do not respond to your emails at all. They are not supportive.

        On top they say put their employee code when you do some important transaction online. e.g. Opening of FD, there's an option, Are you...
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        C
        charan0606
        Aug 31, 2024
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        processing fee refund

        I have applied for education loan with ICICI Bank, but they dint informed processing fee is non-refundable after paying the fee when we received the sanction letter only there was a update that its non-refundable,
        Unfortunately, our visa got rejected when I approached for refund they denied.
        I approached RBI bank and they helped to get only 25K out of 88k which paid.
        Their service also poor (no proper response ) which...
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        Pramod Papal
        from Mumbai, Maharashtra
        Aug 31, 2024
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        Wpp / Renewal

        Address: Bhandup

        Please cancel WPP / Renewal.

        Please refund me my 1899 rs. My saving ICICI Bank account urgent basis.

        Name : Pramod Papal.

        AC no:[protected].

        Thank you.

        Regards,
        Pramod papal....
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        purvanshi1313
        from Kanpur, Uttar Pradesh
        Aug 30, 2024
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        Unauthorized debit of charges from my Bank

        Address: 118/84,Kaushalpuri Gumti No.5 Kanpur,208012

        Hello Team,

        As I have tried to reach out to the bank, multiple times and still there was no action taken regarding my concerns from last 1 year, so I have to officially file a case against the ICICI BANK.

        I have been an A/C holder in ICICI BANK from JAN'2020 and my source account belongs to MYSORE BRANCH inside INFOSYS LIMITED which is my previous company. I have approved some ECS mandate and at a point due...
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        M
        Mikita Arora
        Aug 29, 2024
        Aug 29, 2024
        This thread was updated on Aug 29, 2024
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        Dear Team,
        I have raised my dispute with ICICI bank against the credit card transaction over the call to call center team.They guided me to raise the Cyber Complaint for said transaction.
        I have also raised the same.
        But still no resolution received from any one
        I want my refund of transaction done via credit card.
        The amount was transfere to fraudester person and when I am contacting that person he denies me to refund the payment and my phone was also blocked by the person.
        Please help me to get my amount refunded
        Transaction details below
        Transaction date is 07/06/2024
        Amt is 5000
        ICICI Bank customer support has been notified about the posted complaint.
        Aug 29, 2024
        Updated by Mikita Arora
        Ok
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          A
          Avinashkaushal1998
          from Bhagalpur, Bihar
          Aug 27, 2024
          Aug 27, 2024
          This thread was updated on Aug 27, 2024
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          Unfair deduction firm my account

          Address: Bhagalpur

          My icici bank account got devotee at two separate with with total of 590 rs without any prior information or my comment.
          Please return the above mentioned amount to account.
          Account[protected]...
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          A
          Ansh93
          Aug 22, 2024
          Sep 9, 2024
          This thread was updated on Sep 9, 2024
          Resolved
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          Resolved

          Today an amount of Rs354 has been deducted from my account
          i dont know why this amount had been deducted before this never such amount has been deducted from my account
          Feb 6, 2026
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 09, 2024
          ICICI Bank Customer Care's response
          Dear Ansh, We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1kqs5) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team
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            N
            Nancy Gara
            from Greater Noida, Uttar Pradesh
            Aug 22, 2024
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            Fraud Transaction of INR 60,898/- through credit card no. ending with xxxx xxxx xxxx 2000

            Address: Alpha Commercial Belt, Greater noida

            I received a call where the person claimed to be from ICICI Credit Card services. They told me that I had earned some reward points from a recent shopping transaction made with my credit card, and they asked me to redeem those points. They directed me to visit a website, www.mangecards.in/icici, and assured me that it was a legitimate ICICI site. The website looked like an official ICICI page. They instructed me to enter my card details to...
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            maneetu143
            from Kolkata, West Bengal
            Aug 21, 2024
            Aug 21, 2024
            This thread was updated on Aug 21, 2024
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            Dear Team,

            Since 4 month amount/EMI debited without user consent and as i know about this i had discussed with ICICI executive regarding this issue.
            I am writing to express my concern regarding the wrongful deduction of EMI for my ICICI credit card -[protected] : for the past four months. Despite my previous intimation to the ICICI credit card department, the issue remains unresolved.

            I had made a purchase on Amazon, which was later refunded. The refund has been credited to my ICICI credit card account and is reflecting in my credit card statement. However, the EMI deduction continues to be made from my account.

            I request you to take immediate action to:

            1. Stop the EMI deduction with immediate effect.
            2. Reverse the wrongful EMI deductions made over the past four months.
            3. Adjust the excess amount paid against my outstanding balance or refund it to my account.

            My details are as follows:

            - Card Number: [[protected]]
            - Account Name: [[protected]]
            - Contact Number: [ [protected] ]

            For your reference I am giving refund details below.

            I request a prompt resolution to this issue and a confirmation email once the necessary corrections are made.

            Thank you for your attention to this matter.

            Refunf Transaction Details-

            1. Refund from Amazon – 29958.78 rs
            Amazon Pay Credit Card


            Amount added to
            Amazon Pay ICICI Bank Credit Card ****6006 ₹29958.78
            Order ID[protected]
            RRN_74766514130418158375465

            2- Refund from Amazon – 2582 rs
            Amazon Pay Credit Card

            Amount added to
            Amazon Pay ICICI Bank Credit Card ****6006 ₹2582
            Order ID[protected]
            RRN_74766514130418154764399

            Amount added to
            Amazon Pay ICICI Bank Credit Card ****6006 ₹1500
            Order ID[protected]
            [protected]
            [protected]
            RRN_74766514129418106307530

            For your reference attaching credit card statement, your team can investigate properly.
            ICICI Bank customer support has been notified about the posted complaint.
            Aug 21, 2024
            Updated by maneetu143
            still now my issue is not resolved.
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              S
              Sindhura Joseph
              Aug 17, 2024
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              mab charges deducted without prior intimation

              I, Sindhura, holding a savings account with your bank under account number ending in 4439, wish to bring to your notice that MAB charges were deducted from my account for the month of July 2024 without any prior intimation. The total amount deducted is ₹590.

              I have been a loyal customer of ICICI Bank since 2022, and this is the first time I have encountered such a deduction without any notification. As a student, it is...
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              skgstevie
              from Kolkata, West Bengal
              Aug 15, 2024
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              Dear Sir/Madam,

              An unauthorized purchase of Rs. 859.16 has been made using my Debit Card linked to ICICI Bank Account XX187 on 15-Aug-24. Info: VIN*www yollaca.

              Kindly revoke this transaction and issue the refund.

              Thanks
              ICICI Bank customer support has been notified about the posted complaint.
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                G
                gschandel
                Aug 13, 2024
                Aug 25, 2024
                This thread was updated on Aug 25, 2024
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                My account has been deducted with ₹129.27, showing a message "surcharge dt:29/06/24 MCC 4112". When I enquired about it, I was first told it's a platform charges by IRCTC. IRCTC confirmed over the phone and also by email that they have not charged anything like it. When I asked ICICI again, they came back saying that it's by IRCTC and I need to contact them only. After few back and forth, now ICICI is saying that it's them who have charged me for using their account. So why lied about it in the first place? Are you coning the customer?

                Since when bank start charging to use their accounts to buy any services? And why I was not told about this when I was making a purchase? Why ICICI is charging this, one month after the actual transaction happened? I bought tickets on 29th June, and ICICI is charging on 31st July?

                Were they sleeping for a month?

                This is unethical, and illegally stealing customers money, without their permission or even their awareness.

                I have checked online and there are so many complaints on the internet regarding the same issue, and only with ICICI Bank. Is it time for me to move to someone else now!!!

                I raised official complaint on their website about this and the last call I had with their team was one week ago and that time I was told that their senior manager will call me the next day and this issue will be sorted in two days. I even escalated this, chased as well, but nothing from them yet.

                I demand my money to be returned back in my account which they have stolen from my account, immediately.
                ICICI Bank customer support has been notified about the posted complaint.
                Aug 25, 2024
                Updated by gschandel
                ICICI Bank has nothing else than keep putting the blame on IRCTC. I am going to forward this to IRCTC and if ICICI doesn't resolve it, which seems to be the case, I am going to raise it with RBI now. ICICI Bank is going downhill. I am planning to move away from them.
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                  Narendra Sirsat
                  Aug 9, 2024
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                  11565 Deducted From my account without my consent

                  Today 11565 Got deducted from my account....
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                  J
                  Josh23
                  Aug 8, 2024
                  Dec 5, 2024
                  This thread was updated on Dec 5, 2024
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                  loan interest rate discrepancy, unprofessional, zero accountability, lies

                  Address: ICICI Bank Ltd, 55, Coles Rd, Cleveland Town, Cox Town, Bengaluru, Karnataka 560005

                  I've been a loyal customer of ICICI bank for about a decade now. On the 17th of February 2024, I went to ICICI bank (Coles Road) branch in Bangalore to take a gold loan. After discussion with the executive Abid
                  I agreed to take the gold loan at 12% interest rate.
                  However, in the Sanction letter issued they mentioned a 14.45% interest rate. I visited the bank, and they updated my sanction letter in writing as per my initial discussion...
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