ICICI Bank — utr not generated

Address: New Delhi, Delhi, 110075

Dear banker,

I did the neft transfer for 173500. 00 inr from icici to estamping fee. I have the transaction reference no but didn't get the utr no.

I visited to nearest icici bank and they denied that we only generate utr for rtgs payment not for any online neft payment.

Can you suggest, is it true? As by the way take were talking i didn't feel thay know it well.
Thanks,

Sudhir sinha