[Resolved]  ICICI Bank — utter slackness and discrimination of customer service by a single individual

Address:

500026

Dear sir: we are very much aware that the banking institution is run for good customer service / relations vis-a-vis profitability, growth and expansion of the bank. Being served for 40 years and retired from a prestigious govt. Of india organization, it is very disappointing to see the teenagers handling the desk in an inappropriate and callous manner of discriminating the customer do not augur well with any banking institution. They are not aware of their responsibility but also tarnishing the image of a bank. Victimizing and punishing an ignorant individual staff for their folly is not our purpose. But certainly, the higher echelon of the banking institution can circulate a general purpose notification regarding the grievances and dis-satisfaction of some customers so that the staff becomes aware and act in a responsible manner in handling customers without any bias towards them.