[Resolved] ICICI Bank — void sale refund not received even after 7 working days

[Resolved] ICICI Bank — void sale refund not received even after 7 working days

S sai4890 from Bengaluru, Karnataka Aug 13, 2018

Hello, On friday 07th august 2018 amount of 4880 rs was deducted from my account at a restaurant against a wrongly generated bill. But as soon as we realized we informed the manager within 10 mins. Hence it was not settled he gave us the void sale receipt for that transaction and told that in maximum 48 hours the amt will be refunded to my account. On the same day, i contacted the customer care executive of icici bank and explained him on the issue, for which they asked me to wait for 7 working days. I waited for 7 working days and found no refund credited into my account I contacted the customer care executive of icici bank on friday that is 10th august 2018 where they took my complaint and asked me to send the void sale receipt image (Which i did) through the mail to [protected]@icicibank.com where the disputes team would check and refund your amount. To resolve this issue the bank is again saying they need 7 to 16 working days more to investigate and see where the amount is stuck. Kindly request you to fasten up the process and help me refund my money back. +2 photos Was this information helpful? No (0) Yes (3)
Aug 14, 2018 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Aug 13, 2018 Updated by sai4890 Please Read it as [On Friday 03rd August 2018] not 'On Friday 07th August 2018' Verified Support Aug 13, 2018 ICICI Bank Customer Care's response Dear Customer(sai4890), We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team Aug 14, 2018 Updated by sai4890 The issue is resolved, and I have received my refund back, thanks to consumercomplaints.in and icici bank.
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Comments

Santoshraikwar

from Morena, Madhya Pradesh

Aug 13, 2018

Sir my account se 349 ₹ kat gye recharge not available [protected]@icici

void sale refund not received even after 7 working days - Comment #3182342 - Image #0

Santoshraikwar's reply, Aug 10, 2018

Sir joi number not reachage.indiaideas@icici ye likh ke aa gya pesa kat gya

Srikavya Priyanka

from Noida, Uttar Pradesh

Aug 13, 2018

I had recharged my jio mobile number on 02 August 2018 using UPI payment. I was deducted money Rs 399 from my account. I confirmed with Jio customer care and they confirmed that they didn't receive the transaction request. Please refund my money ASAP.

PFA the screenshot.

Mail ID: [protected]@gmail.com

ICICI Bank Customer Care's response, Aug 14, 2018

Verified Support

Dear Srikavya Priyanka,

We regret the inconvenience caused. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team

Adarsh Kuratti

from Bengaluru, Karnataka

Aug 13, 2018

Hi,
Initially they said no charges life time free. Now they keep on charging unnecessarily. I have been trying to cancel the credit card since from past 2 months. They are not cancelling the card and keep on sending me bills. I tried even to call the customer care. Its always not reachable. One of the worst service I ever had.

ICICI Bank Customer Care's response, Aug 14, 2018

Verified Support

Dear Adarsh Kuratti,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5a0fz_aaac) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

pranjal0802

from Gurgaon, Haryana

Aug 13, 2018

I am not receiving URM number to change the password. Although I am receiving other OTPs & URNs for transactions. I need to do immediate transactions and unable to do the transaction from the account. Please help.

ICICI Bank Customer Care's response, Aug 14, 2018

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5a0fz_aaad) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Ankush Lambe

Jun 11, 2020

Hi,
on 28th May 2020, I swiped my ICICI debit card on my name Ankush Gajanan Lambe for Rs.50, 000 at SURYA electronics wakad, Pune.
The amount was mistakenly withdrawn by merchant and the seller manager void the transaction at same day 28th May 2020 within in 5 minutes .

The amount was debited from my account but still not credited to my account after void the transaction.Kindly help us to refund my debited amount.

I contacted the customer care executive of icici bank and explained him on the issue, for which they asked me to wait for 2 -3 working days.

I waited for 8-10 working days and found no refund credited into my account

Kindly request you to fasten up the process and help me refund my money back.
Please find attached void transaction receipt.

Thanks,
Ankush Lambe
Mobile - [protected]