ICICI Bank — Worst people to work with

If someone files a complaint with grievance the first step is to give a sr no.
But this guys just gives you a automated reply they don’t even care to read the complaint.
I don’t want a credit from you.
I just want to know why you rejected my application that’s all.
Even after having good cibil, excellent repayment, good income, self owned home, you rejected my application.
Its ok you don’t want to give a card i am cool with that. But not giving me a valid reason???

Just give me a clear answer. I feel so depressed and lost are you guys racial profiling me ??
I just don’t know