[Resolved]  ICICI Bank — wrong account international money transfer

Hello,
My name is jeevan menezes and i live in calgary, canada. By mistake i sent international money transfer to wrong account number through my bank rbc to bank of baroda. Icici is the in between institution bank. My rbc branch manger has sent out instructions to icici bank to obtain these funds back to my account.

Request you to please look into this matter and inform me the status.

My email address is [protected]@hotmail.com.

Kindly let me know if you need further information like transfer statements etc from me.

Look forward for a reply.

Sincerely,
Jeevan menezes.

From: kalina branch, mumbai, mumbai metro (C)
Sent: january 8, 2019 11:09 pm
To: [protected]@icicibank.com
Cc: jeevan menezes
Subject: wrong neft in our account no [protected]

Dear sir,

With reference to the captioned matter, we have received neft of rs.104237.08 in account no. [protected] on 12.12.2018 which was supposed to be credited to [protected]. The money was sent via wire transfer from royal bank of canada with ref no. 6wi[protected]b to icici for further credit to bank of baroda.

As per royal bank of canada, they have sent swift message to icici to recall the captioned neft but our bank has not received any such recall mail from icici bank. Following are the neft details,

Bank account: [protected]

Amount: rs. 104237.08

Neft ref no.: srw55080607

Initiating icici branch ifsc: icic0000035

We request you to please send neft recall mail to [protected]@bankofbaroda.com with following details,

1. Account number
2. Amount
3. Date
4. Utr no
5. Beneficiary name

Please treat the matter as urgent.

सादर/regards,

Ishant shahu
बैंक ऑफ बड़ौदा/bank of baroda
कालिना शाखा/kalina branch
मुंबई/mumbai-400029
Mob: [protected]
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Feb 8, 2019
Complaint marked as Resolved 
Excellent resolution from ICICI Head Quality Service
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 18, 2019
ICICI Bank Customer Care's response
Dear jmenezes,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Jan 21, 2019
Updated by jmenezes
I still have not received any response from ICICI bank. Please treat this as urgent.
Bank of Baroda has confirmed they have not received any instruction from ICICI bank yet.
My bank RBC has confirmed they have sent instructions to ICICI bank to instruct Bank of Baroda to send this money back. PLEASE EXPEDITE.
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