ICICI Bank — wrong credit card issued and not taking any action now

Address:

122001

I raised request for the credit card online where it showed me that I am illegible for lifetime free coral card. The request was raised on 14th May, 2018 and I also received an email regarding the confirmation. After that, there was some technical issue on their website and they asked me to submit the docs. I did the same.

Now the card I received is Platinum card ( which I was using earlier also). And they are denying to issue Coral credit card. Tried to contact customer care many a times but they are not taking this matter seriously.