[Resolved] ICICI Bank — Wrong Deduction Amt. 5000 my saving account

mukeshhr1986

from Jammu, Jammu and Kashmir

Address:	Karnal, Haryana, 132041
Website:	www.consumercomplaints.in

Myself Mukesh Kumar having as a/c[protected] in ICICI Bank main market branch, Karnal. I was withdrawal money to ICICI Bank ATM main market branch RS. 10000/- on dated 14/09/2016 around 3.50 Pm. When I tried again to withdrawal RS. 10000/- from my account then I received RS. 5000/- only machine running but cash not received . I received 10000/- debited from my account. The money 5000/- wrong deducted to my account. I given information to Security Guard. He called to atm concern person. ATM person said security guard for not enter any person in ATM machine room. I wait around two hours there. But nobody came there. Then I inform to bank manager Ms. Surbhi. She told me I complaint to customer care no. [protected]. I called customer care but they said to me for wait 24 hours. They did not note my complaint. I want 48 hours but I didn't receive my money. I called to customer care on dated 16/09/16 and note this SR[protected]. I wait Seven days. After seven days I called to customer care but they replied for successful entry to my account and close my complaint. I called again to customer care for not received my money. They replied for complaint in ICICI BANK MAIN MARKET BRANCH.I given complaint in above said branch. Bank manager said me for wait 15-20 days. I am very upset for this. I am earn very low salary. How I will be manage my monthly expenses. I request you pls take necessary action as soon as possible.

Regards,
Mukesh Kumar

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Dec 7, 2016

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Nov 02, 2016

Updated by mukeshhr1986 Dear Mr. Kumar,

We write with reference to our earlier e-mail of October 10, 2016 regarding your Savings Bank Account XXXXXXXX4565.

At the outset, we sincerely regret the inconvenience caused to you.

As per our telephonic conversation of October 17, 2016, we would like to assure you that your e-mail has accorded the seriousness that it deserves and we are working on your complaint. We will revert to you with the details by 21:00 hrs on October 27, 2016.

We look forward to your co-operation in helping us serve you better.

Sincerely,

Abdul Qadeer
Office of Head Service Quality

Nov 02, 2016

Updated by mukeshhr1986 Dear Mr. Kumar,

We refer to your complaint addressed to ICICI Bank regarding your Savings Bank Account XXXXXXXX5725.

At the outset, we sincerely regret the inconvenience caused to you.

We would like to submit that as per the preliminary verifications from our end, the transaction of Rs.10, 000.00 from ICICI Bank ATM debited from your account on September 14, 2016 is found to be successful and fully paid.

We would like to inform you that for cases where Electronic Journal (EJ)/audit roll states that transaction is successful, we would not be able to reverse the amount from our end. Further, the ATM is also reconciled and there is no difference found in the ATM on the transaction date i.e. September 14, 2016. Hence, we regret to accede to your request for reversing the amount.

We affirm that ICICI Bank at all times acts with diligence, in good faith and in no manner prejudicial to the interests of its customers.

Sincerely,

Aditya M
Office of Head Service Quality

Verified Support

Nov 06, 2016

ICICI Bank Customer Care's response Dear Customer, (mukeshhr1986)

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team.