[Resolved]  ICICI Bank — Wrong Information provided by Bank Executive

Address:

Gurgaon, Haryana

I've applied for ICICI Bank Credit Card in Nov. '12. While applying for Credit Card the bank executive informed me that the annual renewal charges will be waived off if I'll complete the total transactions of Rs. 30, 000 in a year. I've completed the transaction of Rs. 30, 000 in first 5 months only but still bank has charged Rs. 500 + Service Tax in the month of Nov ' 13. When I called the ICICI BAnk customer care for this they told me that instead of Rs. 30, 000 I should have done to transactions of Rs. 50, 000 to get the charges waived off. I've asked them if this is the case then please send me the scanned copy of the application form which was signed by me while applying for Credit Card on which it was metnioned charges will be waived off after completing transactions of Rs. 50, 000 in a year. But bank refused me to send me the scanned copy of application form. So I wanted to file a case on the bank as their executive has provided wrong information, also bank is not providing me the proof that I've accepted the clause of completing the transactions of Rs. 50, 000 in a year to get my charges waived off. This is truly unprofessional from a bank like ICICI as by doing this they are harrasing their customers.