I talked to your customer care executive on oct 10th at 1320hrs. Your executive could not provide me with relevant data and on asking him to transfer call to a senior executive he refused. I asked him to provide his employee id he gave me one, i asked him again to verify and he gave another i'd.
Is this the kind of customer service you provide.
Now regarding my complaint.
I have a salary account and in that the debit card i received had zero charges on withdrawal even after 5 transactions from other bank atm. I upgraded my debit card to expressions and the bank employee and one of the customer executive told me that my services will not be altered after the upgrade which is not the case. Last month i made more than 5 transactions from other bank atm and i have been charged rs.23.
I would like to know why my services have been removed, and if this was supposed to happen why was i provided with wrong information from your side.
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