ICICI Bank — wrong person / loan defaulter mapped to my mobile number

My mobile number [protected] which is KYC verified with Aadhaar and also linked to my Savings and Credit card account of ICICI bank was used 15 years back by a person named M PACHAMUTHU. He has borrowed money from many banks and financial institutions as I am still getting calls from them and asking him in my mobile number. Most of the calls are from ICICI Bank only which keep coming 3 to 5 times at varied intervals, for any given day. I went and gave written request to ICICI Nanganallur Branch, Chitlapakkam and Mahalakshmi Nagar Branches with Aadhaar and PAN card proofs but no action has been taken so far. My registered email address with ICICI Bank is [protected]@yahoo.com. Initially, ICICI customer care team asked to provide a letter from Mobile service provider (AIRTEL) that this mobile number is owned by myself - Srinivasan N. I requested AIRTEL and provided this information by email. But, then, they want it in non-editable format and with some more information / confirmations from AIRTEL again, which is becoming never ending.

Both my BANK Account and Aadhaar are linked to [protected] which is physically KYC verified last month at ICICI BANK in Dr.Rajendra Prasad road, Chitlapakkam branch by an authorised representative, in person. I cannot provide any other proofs to ICICI bank and want my mobile number to be delinked from M. PACHAMUTHU, loan defaulter immediately
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ICICI Bank customer support has been notified about the posted complaint.
Apr 16, 2024
Updated by nsvasan
M PACHAMUTHU is having other Loan accounts as well with ICICI and has provided a different mobile number for those. You could choose to update them for those Loan accounts that has my mobile number - [protected], after your verification.
Apr 16, 2024
Updated by nsvasan
ICICI has to ensure proper validation methods to link any mobile number to their Bank accounts in First place and STOP this nonsense procedure for delinking the mobile number, even though the mobile number is linked to Aadhaar and Aadhaar KYC verification is done in person at their Branches.
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