ICICI Bank — Wrong/Fault Information provide

Address:

Mumbai

Hi Team,

I wanted to discuss a very serious issue. This needs an urgent action from your end and should be done asap otherwise it will lead to disastrous results for me.

I had already raised this concern on 3 Oct but I'm still not receiving any resolution from ICICI Bank, below are service request No.

SRXXXXX8488

SRXXXXX6201

SR[protected]

I had taken a personal loan from ICICI bank (Mumbai) and one of Bank representatives (Nidhi Yadav - [protected] & Purvi) shared all the loan information over phone call I told her to send me all necessary documents before the loan was processed but they do not provide me any document by email before loan is processed.
I had provided all screenshot of whatsapp chat.

1. My first issue was with the interest rate -: I had applied for a personal loan and my interest rate was higher than what the package had offered. According to bank commitment, it was to be an 11.25% interest rate but when I reviewed my account, the interest rate was 11.5%.

2. My second issue is fault & wrong commitment -: which is done by ICICI employee. She had told me that "I will prepay and part payment of my loan" but when I received all necessary documents of the loan I was shocked because in the pages it clearly mentioned all the charges + GST. I informed Nidhi yadav and she told me that I will check and let you know. However, I'm still waiting for her call and she didn't answer my phone call. This fault commitment is not acceptable as it has resulted in paying more than required.

3. My third issue is incorrect processing fees, she told me that processing fees would be 3999 but when I reviewed my account, the processing fees was 4720. She had agreed to return the difference amount by UPI but I did not receive any amount. My home branch is in Indore and this is my salary account, she calls from Mumbai. Both of your employees provide me with an ID card so I trust her. I had tried to contact them so many times but she didn't answer. I would like to request you please revised back loan or grant me to pay part payment and prepayment of my loan without any charges. I'm very disappointed with the service and the experience I had.