[Resolved]  ICICI Bank — Wrongful deduction of SMAB charges from the saving account without any prior information

Address:

New Delhi, Delhi

Hi, I am having bank account in ICICI Bank (Branch Qutub Plaza, Gurgaon) from last 2 years and my account no. is[protected]. I was just checking my bank statement and came to know that my account has been debited by SMAB charges on 13th March 2014, amounting to INR 393.26. The same thing got repeated on 26th April 2014, 6th August 2014, 4th September 2014 and 27th September 2014. I have not received any telephonic call, e-mail or SMS from ICICI Bank informing me about this SMAB charges. I have also made a call to the customer care of ICICI Bank enquiring about the SMAB charges but did not received any satisfactory reply. Now that I understand that ICICI bank has not informed me about this SMAB charges and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and approach Banking Ombudsman (if situation demands). Gaurav Sharma Contact No.: [protected]