[Resolved]  ICICI Bank — Wrongly charged Auto Debit fee on Credit card

Address:Mumbai

The bill generated for the month of June on my Credit card was Rs 9006, I received some refund amount Rs 2130 from a merchant. So my total Outstanding amount on Credit card was Rs 6876. Based on this Outstanding amount I paid the bill of this same amount (Rs 6876) before the end of billing cycle (on time payment).
Now I have been charged with Rs 531, ICICI bank representative is saying since I have paid only Rs 6876 I have been charged for this. I should have paid Rs 9006.
I believe I have been charged wrongly for this amount Rs 531 as I have paid the Outstanding amount charged on my Credit card before time. I have always paid the bill on time.
ICICI bank should negate this charged amount.
Was this information helpful?
No (0)
Yes (0)
Aug 20, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a094e1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23615
    Pending
    2042
    Resolved
    14251
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information