[Resolved]  ICICI Bank — Your urgent action required

Address:

New Delhi, Delhi

Dear Sirs:
I feel sad in sharing with you that the esteemed organization like yours shows no sign of maturity when it comes to dealing with one of your regular customers.
I had been using ICICI Credit Card and if you go by my records you will see that I have been paying installments timely. It is not that I am refusing to pay the outstanding; all I need is some more time. I have passed through very rough time. It was almost like hell broke on me. I met with an accident and injured both my legs. I was admitted in Gangaram hospital of Delhi for almost 1.5 months, which resulted in loss of job. I had suffered physically, financially and mentally.
My luck landed me in Dubai, where I am trying to meet my ends. I am trying to lighten the burden of debts on my shoulders. There are several debts which I need to pay on priority basis or else I will have to repent big time. Hope you understand what I mean.
Sir, all I request you to show some kind of mercy on me. I need time till September to clear the amount I owe to you or else if you can and if there are possibilities, I am ready to pay the same amount in installments.
Also, I request you to please instruct your collection team to behave sanely for they have made my life miserable by giving me calls even at odd times. The agony does not end here, they have moved to that extent that they have called up at my present HR department and have placed my complained. This was something that I do not expect from organization like yours. I am not a fraud. All I have asked from your collection team is either time till September or permission to pay the outstanding amount in installments. Calling up to HR will result in tarnishing of my image and the consequences you can imagine. If I lose my job, and if I am render jobless how do you expect me to pay the debt then?
I did not want to name any one, but the trauma that I am facing everyday has become so unbearable that now even though I am not willing to but still I have to take the name of Mr. Ankur Singh, for he seems to very indifferent. He does not know how to talk. He has been using abusive language and has been terrifying me of dire outcomes. No organization trains their employees to behave rudely to their customers. He dare not use such language with any of your customers again as it might result in you losing your hold on customer base and that will present ugly face of ICICI Bank. I know it is his job that demands regular follow ups, but then there has to be tinge of humanity and sympathy; and way of dealing with your customer. What if any of you falls in the place and see the same time that I had seen? Just think. After all we all are human beings and there are thick and thin days in our lives.
To conclude I just want you to consider my plea of either providing me time till the month of September 2014 or permit me to pay the amount in installments.
Hoping for some empathy.
Thanks & regards,
ABHINAV CHATURVEDI
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