ICICI — cheating/fraud

Address:

New Delhi, Delhi, 110030

As per my confirmation for the personal loan taken from icici bank, i had confirmed the loan amount only on 2 percent processing fees along with applicable gst only but with no hidden charges. Then, in my account statement there is 5 percent prepayment charges reflecting on the principal amount outstanding for which i doesn’t confirmed. I wrote the icici bank for this and they replied that it will not be waived off which is cheating to me and the same should be waived off.
Regards
Sunita tokas
Personal loan a/c no. - lpdel[protected]