[Resolved]  ICICI Credit Card — Fraudulent credit card transaction

Address:

Chennai, Tamil Nadu

Dear Sir/Madam, Yesterday I got a call from someone claiming that they are calling from ICICI Credit Card Rewards division and they have chosen me as one of their selected privileged customer and they would be sending me gifts worth of INR 6999.00. Worst part is that they were having all my personal details such as credit card 16 digit number, date of birth, card expiry date, valid from date and I was made to believe that they are ICICI Bank representatives and made me share the 6 digit IVR number. Best part is that the person who spoke with me gave me his personal number and his name and was making attempts to convince that if they were fraud people that he wouldn't be sharing his personal number and his name. Later I suspected that this could be a fraudulent one and immediately called the ICICI customer care service and checked with them if this is a valid offer from ICICI bank and they denied it. Have lodged a complaint and have blocked the card. But not sure whether I would be getting back the money or not, but nice lesson learnt. Though it was stupid of me to share the IVR 6 digit pin, one question that makes me to think to terminate my relationship with ICICI Bank is, how come my personal data got leaked to fraudsters? What control measures that Bank has put in place to prevent data breach?