The transaction was not verified as there was no verification code received from the bank. The transaction was made on 29th December 2020. As of now I would consider that it is the bank's casual approach which led to this dispute. I have attached the refund receipt & the app where the amount is refunded from the merchant. It was the mistake of the bank & this has happened for the second time with me. Earlier the amount was less i.e. Rs 79 but this time the amount is Rs 6400. I would not have raised this issue this time also if the amount was not that much. I am very frustrated as during such time of crisis money is deducted or charged by the bank. I am really depressed by this situation as I am not provided any solution by the bank. The mistake is of the bank that without any verification code how did the bank made the payment. So I would not pay that amount until & unless the dispute is resolved. Also I would not go to the police station & spare my time for the mistake of the bank.
+2 photos
Was this information helpful?
No (0)
Yes (0)
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 11, 2021
ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c2o3) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
Feb 13, 2021
Updated by Mohammad Arafat Ali I had already had communication with the Customer service but I regret to call even the customer service as no solution was provided by the bank. Instead they said to register a complaint in the Police station regarding the transaction. But I don't want to go to the Police as it was the mistake of the bank for which I will not waste my time & energy. Also I will not pay the amount deducted from my credit card account until
& unless all things are being sorted out . I have attached the screenshots of the receipt of the refund & the status of the refund on the app. The bank need to contact me on my registered number related to this issue.
Feb 13, 2021
Updated by Mohammad Arafat Ali The email Id is not mentioned in the above response. Provide me the email id at which I need to contact.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment