[Resolved]  ICICI Demat Account — Demat Account closure

Dear Team,
I am exceedingly frustrated with this Demat account. I have never requested one and off role ICICI resources chased and persuaded me to get one as this is life time free. (That statment is wrong from the executives). Coming to the point
On 26th of August, The amount 609.74 has been debited from my account
for the below reason
DMC/IN[protected] DP CHGS TILL JUL-21
Later I learnt that, that is due to demat account. I would like to mention here couple of years back, I just signed to receive the demat account and not activated to this day. Despite using the DM account I am not sure how they can charging for service and not even a single transaction I did, Moreover I didn't know the DM Account details and I just signed the document of Demat form that too ICICI offroll executives pestered me daily. Last year itself, I raised the request to close/deactivate this account and I am not sure why this year also debited. Please rectify this issue ASAP and I am not using the DEMAT account and I even don't the demant account details.

Please do it online itself like how the ICICI get the DEMAT form online. Since, I can't be physical to any of your nearest branch due to various reasons at this time.

Expecting the resolution ASAP.

Regards,
Murali.A
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Oct 2, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 31, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (472269) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (472269) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
MuraliArun76's [Complaint's author] reply, Aug 31, 2021
Your mail id was protected and one major important concern from my end, I ICICI request me to visit nearest branch or aanyother activity like going out to mail the form/print the form from home then I can't. I can't go out of my home due to this pandemic and based on my community building restrictions.
All I can do is I can write a mail from official/Registered email. Up until we will use this portal platform for communication to resolve it.

Regards,
Murali.A

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