ICICI Demat — ACt fibernet

Address:

Chennai, Tamil Nadu, 600026

We live in a apartment complex in Vadapalani area, Chennai. In our complex about 12 residents use ACT fibernet. ACT fibernet promised that our connection will be on a ring topology. Ring topology is designed to be fail proof. However it appears that they have not implemented this feature as promised. So single server problem disrupts our connection to the internet. AND this appears to be a service breach. Every time I register a complaint, I am supposed to get a complaint number in my registered mobile number. This never happens to me even after complaining about this. This appears to be another service breach. Every time they promise when I make a complaint over the phone that it will be fixed within stipulated time. For the last two complaints they are not keeping their promise and also no proper response from them. ACT always says server problem and never divulge additional information about the nature of the problem. They appear to be less transparent about their internal issues that are severely affecting us. For people like us working from home to conduct business, we prefer ACT fibernet for the technology, speed and reliability. At this point of time, in our area no other equivalent service is available. This requires the service provider to take additional care in providing uninterrupted service. In the past two months this has not been the case. ACT collects service fee every month in advance but fails to give uninterrupted service. ACT fibernet also promised our apartment association a free internet line and has taken the application for this. After repeated complaints they wrote an email promising within three months they would set up a server in our premises and solve the issue. But till date (more than 6 months) it has not been done. This again seems to be a service breach. My complaint numbers are [protected], [protected] Radha Udayakumar Chennai.