Icici Direct — Account closure/holdings transfer - this is FRAUD

ICICI DIRECT and ICICI bank have made my life a living hell for two years. Before migrating from India, I submitted a request to convert my resident demat account to NRO status. Instead, they opened multiple new NRO accounts and charged me annual fees, but made my resident demat account inactive with my holdings/funds still in them! Now I cannot access these funds. I have contacted their customer care and chief of service quality but NOBODY CARES. Sincere advise to anyone reading - do not go near ICICI Direct or ICICI BANK. They will steal your hard earned money and won’t help you with anything, even though that is what you’re paying the annual fee for in the first place! Pathetic institution- might I even say, fraudulent institution. Shame on ICICI.