Icici Direct — Not receiving pledging link/ Scamming people

Address:	Chota telpa Chapra
Website:	Icicidirect.com

Hello sir I'm a customer of icici Direct.
My customer id / trading id is [protected]
.
Sir i have bought share of MTF but not receiving pledging link to pledge my share as collateral.
Sir this icici Direct is scamming me again, this is happening 2nd time, 1st time i have to bear a loss of more than Rs 800 and now this time i think my loss will be more than Rs 1500. Please do something and take a strict action against icici Direct and also i need compensation for their mistakes.
I don't know if this happening with me or with everybody.
Feel free to call me [protected] or email me [protected]@gmail.com