Icici Direct — Poor customer care services.. intentionally delaying things..

As I have e-dis trading account in icici direct. I wanted to submit the POA form to icicidirect for enabling many features. I have submitted two POA forms of different format to icicidirect but both the form had been rejected by saying the format is expired..but both the forms was sent to my email address by icicidirect help-desk only..How the icici team is so incompetent that they have sent me wrong form two times? Or are they just fooling investors by giving wrong information.. I want to enable POA on my trading account but they are not doing it. Please help.