Icici Direct — Steal money from customer

I was using ICICI Direct iOS mobile app. Till 25th May 2022, the app was working fine, but starting from 26th May 2022 the Intraday Orders started converting into MTF automatically, and according to MTF charges getting deducted.

I was having a neo plan, so on every Intraday buy/sell the charge was Rs. 20/-, but this auto converting to MTF the charges were collected Rs. 0.55 on transaction amount from me.

I suffer from a loss of nearly Rs. 5000/- instead of Rs. 20/- because of ICIC Direct app issue.

I tweet this issue with valid proof, and after this their Tech team resolved it, but they refuse to refund the money.

User details
id sj5441
mobile [protected]