ICICI Home Finance — Home loan amount deducted second time after paying manually and not refunded by ICICI after several calls & Mails.

I am holding a home loan account in ICICI Bank with Account no: NHMBN[protected], My EMI deduction date is on the 05th of every month,

Due to insufficient funds in the account for the month of October, amount was not deducted from the account and I had paid the amount manually from the ICICI website on[protected] at 07:01:17 and the transaction ID is "BD032779XXX".

Paid amount is 21831 and paid from SBI Net banking, Again on[protected] the amount of Rs.19506(NACH-DR-TP ACH ICICIHOMEFIN) and Rs.160 (UPI/P2M/[protected]/BharatpeM/ICICI Bank) got deducted from my axis bank account second time,

For refunding of deducted amount, I have several times contacted customer care support and there is no proper response from there end and they were saying deducted amount is not reflecting in there systems and I asked them to generate statement and it is clearly showing the both the deductions in the statement, I sent mail to (nodal.[protected] & [protected] with attached statement and complaint request raised at toll-free number, they have simply replied me your issue will be responded within 7 working days, I think it is an auto generated mail I waited for 11 days and nothing came back from there end.

I was expecting an immediate response from ICICI but every call or mail they will say 5 days or 7 days for issue rectification, I even requested for number change which also not happened, after several calls and mails from the day of deductions, my issue is not attended and no proper response from there end,

I am responsible account holder and I did not skip any EMIs from start of loan, during covid situation it is very critical to handle financial and health needs. Please help me get refunded.
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 25, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

ICICI Bank Customer Service Team
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