[Resolved]  ICICI — How to unblock debit card for online transactions

Hi Team,

I am not able to perform online transactions with my debit card.Every time I try to perform I get the following error message:

For security reasons your MasterCard® SecureCode™ purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at MasterCard SecureCode merchants.

To Unblock your card/login, please contact ICICI Bank Customer Care.

I tried unblocking the card with the services provided by ICICI Bank but they are saying that the card has not been blocked.

Please let me know what steps I should follow to enable online transactions for my debit card.
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Aug 6, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 23, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17mkj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team 
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