[Resolved] Icici Lombard — claim no. mot07013590 | |
Dear concern, This to inform you that my vehicle bajaj pulsar 150 cc vehicle no. Up78-de-5434 was stolen from my vikaspuri residense on 7th oct 2017, we had informed to police and icici lombard, jmd investigation from agra had made the visit and paper submission from my kanpur house and delhi home, all the papers were submitted and the only paper pending was the settlement letter and untraceable report from delhi polive which was received on march end and shared to jmd inestigation agra for final closure, now the team is regularly giving mis commitment that your fir was not received and now they are asking that my claim is already settled due to incomplete papers. What ever the papers was asked to submit on time we did that, but again delhi police final report is not in our hand.. When we received and shared but now they are settling the cliam, and reje3ted the file without any interim information. Jmd has mis guided us on every ground and now for the first time when got connected with icici mr. Rupendra & mr. Vishal fauzdar then are also not supporting at all. Need help for this settlement, we are not in a condition for this big loss due to communication gap from agency or else. Regards Siddharth dhanvick ([protected]) Kirti kumar dhanvick ([protected]) Was this information helpful? | |
Jun 21, 2018 Complaint marked as Resolved ICICI Lombard customer support has been notified about the posted complaint. Verified Support May 16, 2018 ICICI Lombard Customer Care's response Dear Siddharth, Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same Regards, ICICI Lombard General Insurance Verified Support May 17, 2018 ICICI Lombard Customer Care's response Dear Sir, We write this with reference to your below concern regarding the claim. At the outset, we sincerely apologize for the inconvenience caused to you. Further, we would like to inform you that we are in receipt of your concerns and we shall respond you within 4 working days. In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner. We assure you best of our services. Verified Support May 21, 2018 ICICI Lombard Customer Care's response Dear Sir, We write this with reference to your below concern. As per our conference call between you, investigation team and Mr. Rupendra Sengar we understand that your said concern has been resolved. Please reopen the case legally post that your claim will be processed as per the policy terms and conditions. For any further clarification please feel free to write back to us or you can contact Mr. Rupendra Sengar: [protected]. We appreciate your patience and look forward to serve you. | |
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ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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Thanks for assisting the same to procure my claim settlement asap.
As per discussion with JMD agency agra guys and Mr. Rupendra on concall, yet we didi not received the papers or any further document required listing.
Mr. Rupendra had instructed to Anshuman & Mr. Srivastava in JMD on concall to send the bond papers and others relevant docs but yet we did n ot received the same.
Need to get this done with out making delay.
Please help and assist on the same.
Regards
Siddharth
[protected]