Facts of the Case:
I am the policyholder of ICICI Lombard Motor Insurance. On 6/11/2025, my insured vehicle (Revolt bike) met with an accident involving an auto, resulting in damage to the right side and brake failure.
The vehicle was taken to Revolt Hub, Palwal, where the claim process was initiated.
Despite submission of all required documents and evidence, the claim has been pending for over one month.
The surveyor initially delayed approval, sending repeated automated WhatsApp messages without progress. Later, only partial approval was granted for minor items, while rejecting the brake damage — which was directly caused by the accident.
On escalation, the senior surveyor (Mr. Ankur) assured re‑survey within one day, but no re‑survey was conducted even after repeated follow‑ups. Calls were ignored, and misleading explanations were given to justify the delay.
This conduct amounts to deficiency in service, harassment, and unfair trade practice, causing me severe hardship as I commute daily ~70 km for work and have been forced to rely on public transport.
Relief Sought:
Immediate settlement of the full claim amount as proposed by the service center, including brake damage.
Compensation for harassment, inconvenience, and additional expenses incurred due to delay.
Directions to ICICI Lombard to improve claim handling and accountability of survey.
I request the Hon’ble Forum to kindly direct ICICI Lombard to settle my claim in full, compensate me for the harassment and losses suffered, and ensure such deficiencies are not repeated in future.
Claim No. MOT16898219
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