Hi,
This is regarding late payment charges of rs 2459.14 levied to me on my credit card no. Xxxxxxxxxxxx9005. Refer attached screenshot.
I had called customer care regarding this and explained to him that i had made the payment through third party app cred and it was paid and I explained it in detail but no positive response. All my past payments have always been done before due date. Also, i'm holding salaried account in icici bank since june 2021. Despite all this i was not provided with any relaxation regarding this.
This is very disappointing and discouraging to see that i have been a customer of icici bank for such a long time and i have received this kind of response even though it was not my fault that i didn't receive the confirmation.
So, request you to pls look into it and reverse the late payment charges otherwise i don't have any option other than clearing all my dues and closing this credit card for good.
Looking forward to your positive response.
Ps: i've also sent a mail to customer. [protected]@icicibank.com. Pls reverse the late payment charges so that i can pay my dues immediately.
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