ICICI Lombard Complaints & Reviews

Dear sir, it is to bring your kind notice that my claim is rejected due to the same cause they mentioned earlier. I got a call from the ICICI Lombard representative on the 07th of July 2022, and I clearly mentioned my hospitalization cause and renewal of my policy. It is simply a matter of their irresponsibility towards their client. It is a true statement as a matter of fact I furnished below:
1. I buy this policy on 20th Feb 2020. On the 10th of August 2020, I was hospitalized due to my health issues andwas diagnosed with Organic Manic disorder, Chronic Anemia, and Hypothyroidism. At that time claim was raised by me but was denied due to the exclusions of policy rules.
2. Since then I am under observation and continue medication for the abovementioned health issues. I took Iron tables since I was diagnosed and my Hb level did not rise during 2 years of medication. So I was suggested by doctors for further examination for Chronic Anaemia.
3. Before 19th Feb 2021, I renewed my policy for the next period of 2021-22 and the ICICI representative Mr. Barun Saha told me clearly that the renewed policy will now covere all the enlisted standard diseases (the list was sent through the mail which is the base of this complaint) which were not covered at the time of newly purchased policy as I am their loyal customer. During the period of renewal policy, it is clearly said that if any of the enlisted disease(s), if diagnosed during hospitalization the claim, will be refunded. It was clearly said that if I was hospitalized for any reason and if I was diagnosed positive for enlisted standard disease(s) the claim will be refunded.
4. On the 04th of Feb 2022 before expiry of the policy I was hospitalized for further examination of Chronic Anemia, I was diagnosed with Chronic Anemia- Microcytic Hypochromic Anemia, Hypothyroidism, Organic Mania along with Gastric Erosions- Ulcer in Z-line, Hiatus Hernia, H-Pylori Positive. The later diseases are covered in my renewed policy for which I raised the Hospitalization claim of Rs, 27074/- only.
5. Now, when I was made a query for the reason of rejection, the ICICI Lombard representative said that there is no such medical record found in the hospital when the company representative visited the hospital for case investigation, which is a fully fake statement because till date I am visiting the hospital for the same reason as suggested and all medical records are up to date in their server.
6. I would also want to mention that from the day one I buy this policy, I completed One full year, renewed it before 19th Feb 2021 for 2nd year and again before 19th Feb 2022 for the 3rd year. I am eligible for the claim for hospitalization according to the renewal policy.
7. Lastly, I want to mention, that the reason they are giving for rejection is totally unfair. This is what I feel as a policyholder.
It is my sincere request to you, kindly take serious action in this matter, as it is too hard to bear this financial loss to me. With lots of faith, I am looking forward to your action and I wil get justice. Thanking you.

The policy agent got the amount Rs 15000 from me and issued the policy for another person. I have raised the complaint through mail and got the reply is found proposal number [protected] where insured name is KARAMJEET SINGH and policy 3001/[protected]/00/B00. Whether the policy is issued for other person with my amount how can I cancel the policy? . How can I get my money back. I don't want to activate any other policy bacause that issuer is cheated me. I hope you will do the needful.

Dear Sir,

I have received a call from customer care for renewal my helath insurance (ICICI Lombard) on 07/07/2022 & got link for the same of paynimo.
I paid the premium . But didn't get any reciept.
Please help....

Regarding my hospitalization claim, the company people simply twisted the words and still have not resolved my complaint which I made earlier. According to my policy renewal, it is said that in case of hospitalization of any of the standard listed diseases (mail has attached with the claim) if diagnosed the claim will be given but now they twisting the words and saying that your diagnosis report is not found before hospitalization and they...

It is aprise to all of you that i purchase one Bharti AXA health policy from policyBazaar online in 2017. I was regular renewing this policy from 2017 with premium of INR 4784. As well as last year in 2021 i paid INR 8065 for renewing this policy beacuse Bharti AXA increase rates.

Now in this year ICICLombard (Merged with BhartiAXA) asking for INR 17550 for renew the same policy.

I contact to customer care for resolve this issue on dated 01/July/2022 with ticket number [protected]. But till now no any person call back to me regarding this issue.

So request you to all of you kindly resolve my concern premium hike for my existing policy on priority because my renewal date is 22/7/2022.

Policy Number - Q0789918
Policy Holder Name - Suman Rani

[protected]

सर मेरी पत्नी सुमन देवी ने आईसीआईसीआई लोमबार्ड से हेल्थ बीमा करवा रखा है उसके बीमार होने पर पलवल अस्पताल मे दिखाने गए जो इस आईसीआईसीआई लोमबार्ड के चेनल मे है तो उसने उसे भर्ती कर लिया जिसके बाद अस्पताल ने उसका इलाज किया फिर 2 जुलाई 2022 को अस्पताल ने आईसीआईसीआई लोमबार्ड को क्लैम भेजा[protected] जो आईसीआईसीआई वालों ने रिजेक्ट कर दिया जिसके कारण आस्पताल वालों ने मेरी पत्नी से पैसे मांगे मगर उसके पास पैसे नहीं होने के कारण वो छुपके से अस्पताल से चली गई है बताओ इन आईसीआईसीआई वालों का क्या करे जो मरीज को इस तरह परेसान करते है सर आपसे विनती है की आईसीआईसीआई के खिलाफ उचित कार्यवाही करे
mob [protected]

The complainant was hospitalized from 04.02.2022 to 07.02.2022 and diagnosed with Chronic Anemia, Gastric Erosions, Ulcer in Z line, Hiatus Hernia, H pylori, Hypothyroidism and Organic Mania along with the chief complaint of Persistent Low Haemoglobin.
According to the first policy renewal term, it was told that some standard diseases will cover in case of hospitalization ( communication mail image attached) and expenditure of hospitalization bill will reimburse at the time of case settlement. After discharging I made a reimbursement claim with all required documents it was rejected. After making all queries it was suggested that I have to submit the claim form again. Another rejection mail is sent to me with the same exclusion para that is not a satisfactory explanation for me as it was not mentioned at the time of renewal.
I am uploading the required documents and communication e-mail for supporting my case. This is for your kind perusal and necessary action.
Hence, the complainant urges justice.

गाड़ी की दुर्घटना 11.02.2022 को हुई थी। अब दुर्घटना को लगभग 04 महीने का समय बीत गया है। एक लंबी क्लेम प्रक्रिया के बाद गाड़ी मई महीने 2022 में रिपेयर हो गयी थी। जिसका रिपेयर बिल 27.05.2022 को बना था। यह रिपेयर बिल बीमा कंपनी व सर्वेयर साहब दोनो को दे दिया गया था। बीमा धारक ग्राहक की बीमा पालिसी मे zero depreciation add on coverage व consumables ad on coverage दोनों शामिल थी। गाड़ी का रिपेयर बिल लगभग 3 लाख 98 हजार रूपये था।

बीमा कंपनी ने जून महीने 2022 की शुरुआत मे cashless claim facility के लिए लगभग 3 लाख 28 हजार रूपये का delivery order दिया। यह अमाउंट रिपेयर बिल के सापेक्ष लगभग 65 हजार रूपये कम था। जो कि एक बहुत बड़ा अंतर है।
Idv -700000/-
Repair bill-392000/-aprox
Do amt-328000/-aprox
I'm not satisfied with this do amt . which is not fair

Switch of health insurance from Bharti AXA to ICICI Lombard. Name of Insurer is KUMAR SAURAV but in new ICICI Lombard policy shared it is mentioned as SAURAV KUMAR which is incorrect. We paid premium and now the Policy document has this issue. I have reached out to your team 6-7 times and still issue hasn't been resolved. They keep asking documents which I have already provided. This is sort of harshment and it feels ICICI Lombard doesn't care for their customers. I kindly ask you to look into.
Your customer care is asking for RC of a vehicle to update name of Health Insurance?? I mean really?? Does it make any sense? Intercation with customer care#[protected]

Dear sir/mam
I have zero depreciation insurance certificate policy no. 3005/[protected]/00/[protected]
But we didn't get benefit of zero depreciation
Motor claim no.- MOT12121058

I take my car insurance policy from ICICI Lombard customer care internet service in Jan 2022. My policy number is 3001/[protected]/00/000 and its comprehensive policy. I faced my car accident on 17.05.20222. I raised claim to support this issue via claim number MOT12243710. This claim number is assigned to Mr. Sumit Kumar having Mobile number [protected], mail ID sumit.[protected]@icicilombard.com
On phone call and mail, ICICI Lombard gave following excuses to me: -
NCB @50% taken in current policy
Last year policy is only TP policy
In revert, I asked to ICICI Lombard, if I was not eligible than why ICICI Lombard offered this policy to me, I did payment of a comprehensive policy, and I feel very harassment from ICICI Lombard side due to this issue, so please take this matter seriously and share approval to me against submitted estimate

Hi Team,
I have 4 policies which includes mother, father, brother and mother in law.
I have renewed 3 policies on May 2nd and 1 on May 3rd.
However, out of 4 only 3 have been renewed .
Even after several requests and complaints my issue is not yet resolved.

I have canceled the insurance policy on 7/5/2022 still refund is not processed. I am getting same automated replies from the company that my request is under process and will be resolved soon.

Customer support Reference id: [protected]

I took a car insurance on 6th May 2022 from ICICI Lombard via PhonePe app. While taking the insurance and charging the money, PhonePe only asked me about the car registration number, year of registration, last 5 digits of Chasia no and Engine no. Nothing else was asked and I thought with the technology we have today they will easily get the rest of the details using the car registration number, but I didn’t know that PhonePe and ICICI Lombard are still living in the 90s and when I saw the insurance, rather than being in the name of the owner, my father, the insurance was in my name. Then I contacted ICICI Lombard support 4 times via call and thrice via email, and till now I have received no such help from them. They asked me to mail the RC photo and old car insurance to them. I have sent the RC photo but I don’t have the old policy paper which I took from Bharti AXA which is ICICI Lombard now. I asked them to send me a copy of the old policy but they refuse to do that and said I need to go to ICICI Lombard office which is around 20kms from my house to get one.
When deducting the money they didn’t even ask for a single photo but now to get a simple name change I have to go to there office and have received no help from them as such. I took an insurance via PhonePe thinking it will be hassle free but now all I have is hassle. The ICICI Lombard office is closer today, it will open on monday now.
Policy no - 3001/A/2467/88281/00/000
Name - Ali Khan
Contact no - [protected]

Despite continuous efforts and trial to retrieve the amount I haven't received the payment yet.
I request you to acknowledge my complaint and do the needful act.

I have buy two wheeler HONDA ACTIVA From Swroop Honda Motors Pandav nagar. He make me fraud policy number and give me photostate slip with fraud policy number. than i have asked where is my orginal policy he answer me you take tomorrow. than i have cross checked i have called with icicilambord number 18002666 I have talked with iciclamboard agent and tell policy number he did checked policy number and says to me this policy is not updated in our system. Whats wrong with this i have buy policy i need immediately my policy.

I receive promotional policy calls from icici Lombard on daily basis. Though I have told them thousand times that I am not interested in their policy, they call me minimum five times a day. I had contacted their customer service and asked to delist my number from their system, so calls will be stopped. But their annoyance still persists daily. I am tired and mentally disturbed due to their harassment. Kindly help me and ask them to stop calling....

This is a complaint regarding the rejection of Home Loan Insurance.

There was an insurance of 20 lacs taken against the Loan Account Number (LBCAL[protected]).

The person insured was my father (Late Mr. Diprangshu Deb), who was paying for the loan taken. He died in a very tragic incident and was absolutely healthy before that. He was travelling and this happened at an Airport which was completely accidental....

This is really a very bad experience i have faced icici Lombard, such a just like a Fraud company.

If someone buy policy 7th March after 2-3 days wait no one provide the update of policy finally customer buy policy from some other company than customer care executive told wait for 14 days 7 for policy cancellation or 7 for amount transfer.
it means total 19 days customer follow up but date still date is not confirmed.
such a bad company or experience i have faced.

I supposed my link no one take policy from icici Lombard.
Total Amount - 6503/-

Regards,
Sumit

Hi Team,
I am very disappointed with the ICICI Lombard service. On 18th Feb 2022 i hav been purchased 2wheeeler bike insurance through iMobile app, I will filled all the information and completed the payment after payment i have not received any messages or mail for icici Lombard team then I send one mail with all information for payment and previous insurance to know the status. But icici Lombard team send me the asking details again...