ICICI Lombard Complaints & Reviews

Dear Sir/Madam,

I got the general Insurance agent license from ICICI LOMBARD GENERAL INSURACNE in 2008 from Gurgaon Branch Haryana. April 2011 my license expired I do not want to continue and requested the company to give cancel NOC. This requested I did last three Months back through online with [protected]@icicilombard mail id and I got the information that very soon you will get the required document but after writing again...

On 19th November, I met with a small accident by jumping on to a road divider, while saving a sudden appearance of a bullock cart on Rama Road opp. SBI Najafgarh Road Branch, due to which my car got damaged underneath.
I was surprised to learn from the surveyor that the claim was not entertain able as he was not supposed to entertain any claim if the damaged part or its connected portions were corroded.
In spite of my explanation,...

Hi,

I had taken a ICICI Lombard health insurance policy 2 years back. First year I paid a premium of Rs. 6249/-. Next year I got 5% no claim bonus and the premium paid was Rs. 5823/-. This year also there is no claim against my policy but I am informed that the premium I have to pay is Rs. 6141/-.

On enquiring I am informed that as per IRDA guidelines the no claim bonus cannot be adjusted against premium amount...

Sir/Madam,

My name is John I. Rayhan. I am a professional of age 31 years working with an IT MNC in Delhi/NCR. I am an ICICI Lombard health insurance policy holder. Its a Family Floater Health with policy no. 4034i/FFH/W-560906/00/000 where my wife and me are covered and the sum insured is 4 lacs each.

I had an accident on 24th March and I got admitted to Moolchand Hospital with broken legs. Since, Moolchand...

My salary account no. is[protected] it shows -10370.37 Rs due to non payment of credit card though I did not make any transaction ICICI Lombard Co had itself made transaction.
the company make start policy by phone only. and i don't agree than after they start two policy e of two was cancel and one is still running.
with out signature on any legal document how thay cany star my policy.
i can't get any document...

Hi,

I thought ICICI Bank is the trusted bank few hours before. Now only I come to know that it is the fraud company I never saw. If you want to know the reason, please read the story which happened on my life.

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I received ICIC Bank Credit Card on second week of December 2008. This is the first time I am using the “Credit Card”. I don’t know particularly what is the process, ICICI...

Dear Sir/Madam,

I am writing this formal complaint regarding a wrongful rejection of my windshield damage claim by ICICI Lombard under Policy No. 3001/[protected]/00/000 for Vehicle No. MP14CB2798, insured in the name of Mrs. Anita Jadon.

On 30 June 2025, a tractor carrying construction material hit the right side of my car, causing visible damage, including to the windshield. I filed the claim on time and provided complete information, images, and damage estimates. While ICICI approved partial damage repair, they denied the windshield claim stating the damage "does not match the cause of loss" — based solely on assumptions and without any proof or investigation.

Their claim manager also verbally admitted during a recorded call that the windshield portion was denied “on the basis of doubt, ” which clearly violates IRDAI Regulation 15 (4) that states:

> “No claim shall be repudiated by the insurer except for reasons communicated to the insured in writing and supported by relevant documents or evidence.”

I escalated the matter to IRDAI via Bima Bharosa. Despite follow-up, ICICI has not issued any clause-based explanation or valid justification, and now my rightful claim is being unfairly denied.

I request you to kindly investigate this matter and direct ICICI Lombard to:
1. Approve and settle my windshield claim as per OD policy terms.
2. Issue a written reason if rejecting, backed by physical or documentary evidence, not assumptions.
3. Consider compensation for delay and harassment caused by poor claim handling.

I am writing to formally escalate an issue regarding my recent claim rejection under Policy No. 3005/O/[protected]/00/000. I received a call from the appointed surveyor, who, rather harshly, informed me that my claim cannot be approved. The reasons cited were contradictory to the benefits clearly stated at the time of purchasing the policy.
I would like to highlight that I applied the eligible benefits while acquiring the policy in good faith. The rejection now appears to be based on overly technical or obscure grounds that were neither mentioned upfront nor communicated clearly during onboarding.
As a customer, it’s disheartening to experience such a lack of empathy and professionalism, especially when your tagline proudly states “Nibhaye Vaade”. A promise should not feel like a loophole when it matters most.
I request a thorough re-evaluation of my claim and a response that reflects transparency and commitment to the values your brand stands for. Kindly acknowledge receipt of this email and escalate this to the appropriate authority for resolution.
Looking forward to a prompt and fair response.

Dear Team,
I am using the motor vehicle policy of ICICI lombard and i have rasied the claim against damages (Accident) but insurance company has not paid the full amount against claim without any reason. He has given the justification to dealership check the photo and at the same time refuse this part because all the damages is not justified for loss. You are changing the all parts without approval.

I am unable to understand why not justified and my vehicle is still stand in repairing center last 1 months due to claim not settled by insurance company. Apart from insurance company not doing the proper justification against claim why not approved full amount and nil support by the insurance company and so any single revert on mail and no any person contact to me for guiding against claim. Surveyor not pic the call multiple time from one months and customer care saying resolve your issue within 24 our and surveyor will contact to you within 24 hours but no insurance company support me and no any contacted last 1 months. Final claim status still pending as per customer care executive. I am not aware of TAT how will take time for this resolution. Customer care employee id [protected] and name suchitra.
Surveyor name- Ravi R shukla Contact no.[protected].
Repairing center advised i will remove the part which will fitted in your vehicle and you can take the vehicle. What will do of this unprepared vehicle. My vehicle stand in Rohtan Motors Greater noida Gautam Budh Nagar UP 201306.

My vehicle was damages from the left side wherein damages parts are not justified by surveyor i am unable to understand why not justified.

Thanks & Regards
Mahendra Kumar Sahu
Contact- [protected]

To Whom It May Concern,

I am writing to formally lodge a complaint regarding an unresolved issue with my travel insurance claim, which has been pending for over four months. Despite numerous attempts to resolve the matter, I have faced continuous delays and lack of resolution. Below are the details of the complaint:

1. Incident Details:

Date of Incident: March 17th to March 24th, 2024
Location: Munich, Germany
Nature of Incident: Damage to mattress in the hotel room
Amount Paid: 1053 Euros (Invoice attached)
2. Insurance Claim Details:

Insurance Company: ICICI Lombard
Claim Reference Number: IN[protected]
Consumer Helpline Reference Number: ICICILom:[protected]
Complaint Reference Number: National Consumer Helpline Ref. no. 5792926
3. Description of the Issue:
I was required to pay 1053 Euros for the repair or replacement of a damaged mattress during my stay at a Munich hotel. Despite providing all required documentation, including an invoice and confirmation from the hotel that no police report was filed, my claim was unjustly declined by ICICI Lombard.

4. Actions Taken:

Escalated the Issue: Contacted the National Consumer Helpline for assistance.
Insurance Company Response: Claim declined without a satisfactory explanation.
Communication with Insurance Company: Multiple follow-ups have been made with no resolution.
5. Request for Assistance:
I request the following actions to be taken:

Re-evaluation of My Insurance Claim: Considering the complete documentation provided, I urge the authorities to review and rectify the unjust denial of my claim.
Reimbursement of 1053 Euros: The amount paid for the incident needs to be reimbursed as per the terms of the insurance policy.
Compensation for Stress and Delay: Given the prolonged and stressful process, appropriate compensation should be considered.
I have faced significant mental and financial stress due to this unresolved issue and seek immediate intervention to resolve the matter. I request the Government of India to assist in addressing this grievance and ensure that justice is served.

Attached are copies of the invoice, insurance claim documents, and communications related to this issue.

Thank you for your attention to this urgent matter. I look forward to your prompt response and resolution.

Sincerely,

Shreya Gangwar

Dear Sir

I have informed I want to surrender my IM-1905261, as Icici lombard quotations are not competitive, So I am moving to Govt Insurance Cos as their rates are more competitive

But for last 6 days I am waiting for their response, they have not responded to me

Kindly advize

Regards
Sanjay Pal
[protected]

I have lodged motor vehicle insurance claim vide claim no.MOT14271042 with ICICI Lombard GIC.

I have got message on 17.01.2024 that my claim has been settled full & final for my motor policy claim no. MOT14271042 for INR 109782/- via NEFT with transaction ID CMS[protected].

However to my utter surprise only amount of Rs 87, 183/- has been credited to my account. There is no explanation why there is short amount of Rs 22, 599/- .

I talked to Surveyor of your company who has handled my case. He was unable to give any satisfactory answer.

Requested to look into the matter and direct ICICI Lombard GIC to credit the remaining amount of Rs 27, 599/- immediately.

Pothina Prasanthi

Sir, So and so person is not resident on the letter sent by you, please get the communication address changed by so and so person.

When I purchase policy previous year for my parents they informed ya premium 10827 will remain same till age 60 but now this year when I got mail from icici Lombard it is showing amount 43 k how can in 1 year premium can increase to 4 times. It's a fraud from company i cannot pay that much

We have submitted 4 nos of claim forms for flight cancellation / interruption in 2 cities i.e New York and Paris for 8th and 10th June 2023.

We have purchased following 4 nos of policies
1. Suket P Gohil policy No[protected] for US
2. Suket P Gohil policy No[protected] for Europe
3. Deepshikha S Gohil under policy No[protected] for US
4. Deepshikha S Gohil under policy No[protected] for Europe

We have submitted following 4 nos of claim forms

1. Claim form for Suket P Gohil under policy No[protected]
2. Claim form for Deepshikha S Gohil under policy No[protected]
3. Claim form for Suket P Gohil under policy No[protected]
4. Claim form for Deepshikha S Gohil under policy No[protected]

Our total claim for 2 cities and 2 travellers is USD 704.3 + Euro 413.03. 44 nos of supporting documents (refer attached) were attached to put forward our case. While we received approval of only USD 206.24 which is not fair.

I request to reassess our case and approve entire expense as claimed.

Patient ID - KU[protected]
Name - Pushpalata Singhal
Hospital - Kokilaben Ambani Hospital, Andheri, Mumbai
Doctor - Dr. Anshumala Shukla
Diagnosis - Para-### repair
Date of admission - 28/05/23

As against Rs.3, 20, 000 estimate for the surgery, TPA has finally approved rupees 80, 000 only. Please explain reasons for deductions made at your end even before submission of final bills. In case no reply is received by this evening, ICICI Lombard will be blacklisted for unfair and malpractices, and harrassment of patients. Besides, legal action will be initiated at the cost and responsibility of ICICI Lombard. Please reply without further delay through WhatsApp: [protected] and my e-mail ID : [protected]@yahoo.com

I prashant vats went to a function on 18 March 2023 in my car bearing no. DL2CBB8880 with my friend Brahmjeet. I vehicle came and hit my car and ran away. I raised a claim in the said ICICI Lombard company on the same day. I have submitted all the relevant documents.Now they are demanding the CCTV footages of the road and my call details, pics and videos of the accident. I have provided all the things except the CCTV footages of the road because I don't have any access and I don't think there were any cameras at the site.
It's been more than 1.5 month and they are saying that your documents need verification. The name of the surveyor is Mr. Vishvnath, his phone number is [protected].I request you to kindly look into this matter and help me solve this matter as soon as possible.

Firstly, I own Toyota Liva PB10GT2689 .. 2018 model, and its denting painting and servicing is all done by Globe Toyota Ludhiana from last 5 years. And also there has never been any delay in my Payment to Insurance company suggested by Globe.

Secondly, I lost my car keys on[protected], for which I am supposed to get insurance claim as i have paid key insurance charges and again I havn’t intimated insurance company ever before this about Car Remote keys being lost .. DDR Enclosed for your reference.

Thirdly, I have been facing this harrassment whenever I apply for claim … this is for the second time and I am fed up of this… After paying for Full RTI insurance also I am facing this problem

I am paying 16059 service charges and additional cost and I will never go for a TOYOTA PRODUCT ever in my life again.. and nor will I send my car to Globe Toyota again.

As I have being fighting for claim from last 5 days and work has not been initiated… And repeatedly I have been calling Mr Puneet ICICI and Ms Richa Globe and Mr Sukhwinder Globe again and again since Friday and not received a suitable reply when I have paid money for insurance why am i being denied of claims again and again when there is no gap in insurance.

Owner name : Akshay Porwal

Car reg nu : MP09WG8988

My policy nu : 3001/0/[protected]/01/000

Claim nu : MOT1350068

I have taken policy for car insurance from Icici lombard.

But the company is denying full claim for my car

The incident was happened when i was crossing the Chanakyapuri circle near Annapurna road, Indore at 16th April 6pm

One vehicle break in front of me and i also break at same time so my car was touched with that vehicle at front side and another car also pushed back right side to my car.

So the car got damaged at front side and right side as well.

Company is rejecting the front claim which is inappropriate. Full claim should be settled

Please help me with claiming my full loss

I have done a workmen compensation policy through ICIC Lombard, i have asked to do some changes in the policy for minimum wgaes of workers. i had also paid additional premium asked by them, but they failed to provide me the updated policy. it was very urgent as my work order was pending with a company's HR . my work order is going to be cancelled if i fail to submit the policy and face financial losses due to it. please help.

policy no : 4010/[protected]/00/000