Icici Lombard — Daily Marketing Calls for Policy Renewal Mental Torture

Chatrabhuj

from Bhuj, Gujarat

Mar 23, 2024

Address:	ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai - 400025. Reg. No.115. Fax no - 022 61961323.
Website:	www.icicilombard.com/?utm_source=bing_search&utm_medium=CPC&utm_campaign=Brand_Bing_Search_Prospecting_Bucket1&utm_adgroup=Brand_Core&utm_keyword=icici%20lombard&utm_device=c&utm_ad=&utm_place

My Name is CHATRABHUJ VISHANJI DHAMANI i have purchased various policies from ICICI in past through Mobile Number [protected]. Email Id: [protected]@hotmail.com. There Representatives are calling me everyday 20 to 30 times even after working hours while i am resting. I am been Mentallly tortured by them on daily basis. I have developed Depression, Anxiety and other Mental Problems from their Promotional Calls for renewal of policies. I urge ICICI Lombard to remove my number [protected] from their Telemarketing list. I will never Buy any policy from them. Add my number [protected] to Do Not Call List.

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ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2024

ICICI Lombard Customer Care's response Dear Chatrabhuj, we sincerely apologize for the inconvenience caused. We've made a note of your details and will get back to you with an update on the same.

Verified Support

Mar 28, 2024

ICICI Lombard Customer Care's response Dear Chatrabhuj,
Thank you for contacting ICICI Lombard General Insurance Company Limited.
We are in receipt of your case raised through a consumer complaint with regard to activation of DND on your number.
We sincerely regret for any inconvenience caused to you.
We tried contacting you today on 982XXXXX84, but could not connect as the number is already showing in our DND. If you wish to call back, please contact on[protected] between 10 am and 7 pm from Monday to Friday.
We request that you share with us the numbers against which you were getting calls that you want us to stop, as it seems they might have been done by an outsourced channel sales team.
We appreciate your patience.

Verified Support

Mar 29, 2024

ICICI Lombard Customer Care's response Dear Chatrabhuj,
Thank you for contacting ICICI Lombard General Insurance Company Limited.
This is in reference to your case raised through a consumer complaint with regard to activation of DND on your number.
We sincerely regret for any inconvenience caused to you.
We tried contacting you today on 982XXXXX84, but could not connect as the number is already showing in our DND. If you wish to call back, please contact[protected] between 10 am and 7 pm from Monday to Friday.
We had requested that you share with us the numbers against which you were getting calls that you want us to stop, as it seems they might have been done by an outsourced channel sales team.
We hope to have addressed your issue(s) and thank you for your understanding.

Verified Support

Apr 01, 2024

ICICI Lombard Customer Care's response Dear Chatrabhuj,
Thank you for contacting ICICI Lombard General Insurance Company Limited.
This is in reference to your case raised through a consumer complaint with regard to the activation of DND on your number.
We sincerely regret for any inconvenience caused to you.
We tried contacting you today on 982XXXXX84, but could not connect as the number is already showing in our DND. If you wish to call back, please contact[protected] between 10 am and 7 pm from Monday to Friday.
We had requested that you share with us the numbers against which you were getting calls that you want us to stop, as it seems they might have been done by an outsourced channel sales team.
We hope to have addressed your issue(s) and thank you for your understanding.

Apr 11, 2024

Updated by Chatrabhuj Still i am getting calls from different numbers everytime it is very hard to share with you all numbers and as far as outsourced channel sales team is concerned it is your responsibility to stop those calls from reaching me.

Apr 11, 2024

Updated by Chatrabhuj The Problem is still not resolved.