[Resolved]  Icici Lombard — ICICI Lombard Medical claim rejected

Address:	Bangalore, Karnataka, 560036
Website:	Rejected Policy as Pre-existing Illness

Hi ICICI Lombard Health,

I have Health Insurance Policy No: 4128I/HP/[protected]/00/000.It was taken in Swapna name last year.She face now issue with throat pain from last 3 months and she now unable to have food.We have visited Manipal Hospital Bangalore and Doctor checked and suggested immediate treatment.Hence we have gone through it.We have applied claims[protected].I have got mail from your team as it is a tumor and tumor not covered under policy and its rejected.

She never have any tumor Or cancer only throat pain and she unable to have food.we have checked with Doctor and he said he never said its a Tumor. Hence i have called back your customer care and they have register again request- ([protected] ). This was denied as Pre -Existing Illness .I have called back again and your represent unable to answer hhow they concluded this is a pre-existing illness.Your represent Mr:Narendra said they have documents which proves its Pre-Existing Illness.Hence i have requested him to share the Documents to my Mail ID but he never shared that.

I have again called back your Que and spoken with another represent he said its rejected case i have requested him to transfer the call to next level officer but he was not willing he answerd next level person also will answer the same.After much arguments he transferred the line to Mr:Sayed.He checked with you back end team and said its denied as Pre-existing but he also not shared the documents which say its pre-existing.He asked me to send the details to your Hyderabad office for further verification. I have requested him to share the Address and form to my mail ID and collected my email ID but never shared the details or form.

We have Chosen ICICI only because of the trust we have with ICICI.but now i feel painful bzc your team just want to reject the claims so they created reason and rejecting without even checking the facts.I still hope ICICI respect the customer and take their feedback and work with customers for best results.I hope someone from ICICI team will work on this and get this sorted out. I am really feeling helpless and nobody is ready to help me. I request you to kindly look into the issue and take proper actions, so that I and many people like me can get rid of this kind of corruption