Icici Lombard — Insurance towards Icici home loan # LBNOD[protected]

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	[email protected]

Dear Sir/Madam,

I have taken home loan of Rs 26 lakhs in feb'2016 and closed the same in 4 months before. once my loan got closed i requested to ICICI lombard to please cancel all insurance policy towards this home loan account and i got a mail confirmation from lombard Customer Relationship Manager that we will close all related insurance policy please provide NOC from bank and cancelled cheque. after providing relevant documents i have been refunded only for one policy instead of three. the insurance premium was 108000 and i have been refunded just 45000 for a single year. i asked for huge deduction and their representative replied that is only for once policy you got 45000. i asked to please close all three but they stopped to responding me over emails. i tried to reach out several times but same no response and no reply. below is the confirmation mail what i got from lombard manager.

///**********Mail from lombard
Dear Customer

Greetings of the day!

With reference to your e-mail regarding cancellation of policies, we wanted to inform you that we will cancel all the three policies(4118/ICICI/[protected]/00/000, 4111/PPA/[protected]/00/000, 4065/ICICIHS/[protected]/00/000) under reference number: [protected].

However to process refund we would request you to provide us with the following self attested documents to help us assist you further.

* Loan foreclosure letter / NOC from your financial institution

For any further assistance or clarification, please feel free to write
back to us at [protected]@icicilombard.com or call us on our 24x7
Toll Free Helpline 1800 2666.

Warm Regards,
Sheeba Udhayakumar(Customer Relationship Manager)
Customer Service Desk
ICICI Lombard GIC Ltd.

////////End email******

Below is the last email which i got on refund

////******

Dear Customer,

Greetings of the day!

With reference to your email, we wish to inform you that Policy number 4065/ICICIHS/[protected]/00/000 is cancelled on 30-Mar-2017 and refund amount of Rs 45938/- has been processed with Refund ID:[protected], same will credit in 7 working days.

For any further assistance or clarification, please feel free to write back to us at [protected]@icicilombard.com or call us on our 24x7 Toll Free Helpline 1800 2666.

Warm Regards,

Anjalee Udwadia
Customer Relationship Manager
Customer Service Desk
ICICI Lombard GIC Ltd.

////////*******

intensionally they guys are ignoring my emails and not responding they don't have intension to refund for my rest two policies.

Please help me out.

Thanks,
Vaibhava
Vaibshri.[protected]@gmail.com