[Resolved] Icici Lombard — policy cancellation and refund | |
Dear sir/madam, I have very serious complaint for icici lombard general health insurance. One of your icici lombard executive called me for a health insurance policy and convinced me to purchase the policy with some fake assurance. He asked me to pay immediately with credit card. However after a day, i realized that the policy is useless. So i called icici lomard executive and told him to cancel the policy. He was okay to cancel the policy at that time. He said cancellation request is in progress now. You dont worry about that you will get full refund after march ending. I have all recordings with me. After some days i contacted icici lombard customer care they told me that they didn't get any request to cancel the policy earlier and now i have to pay a huge amount rs.6500+ (25%) amount towards cancellation charges. I called customer care on the second day to cancel the policy which they processed to cancel. I have called lombard executive many times, but the team is just placing the ball in other's court. Please do the needful to get my entire refund and get policy cancelled immediately. Policy no:4128i/ihp/[protected]/00/000 Please help me in cancelling this policy and return the deducted amount. Was this information helpful? | |
May 26, 2019 Complaint marked as Resolved ICICI Lombard customer support has been notified about the posted complaint. Verified Support Apr 17, 2019 ICICI Lombard Customer Care's response Dear Vipul, Apologies for the unpleasant experience. We have made a note of the details and will get back to you with an update. Regards, ICICI Lombard General Insurance Verified Support Apr 18, 2019 ICICI Lombard Customer Care's response Dear Mr. Patil, We write this with reference to your below-raised concern. As per our telephonic conversation held today, we are working towards your concern regarding non-receipt of full refund against policy cancelation. Further, we understand that you had a conversation with agent regards the same, hence request you to share the call recording to investigate further. We would like to inform you that we are working on your concerns and we will revert you within maximum 4 working days. In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner. We assure you best of our services. Verified Support Apr 25, 2019 ICICI Lombard Customer Care's response Dear Mr. Patil, We write this with reference to your below-raised concern. As per our telephonic conversation held yesterday, we would like to inform you that we are initiating your balance refund of Rs.4188/- against your policy number 4***i/iHP/1*******5/*0/**0. We will share you the refund ID shortly. We look forward to serve you. | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
73%
Complaints
1318
Pending
0
Resolved
941
1-800-209-8888
1-800-2666
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
View all ICICI Lombard contact information
I put a request to discontinue / cancelation my policy on line with reference number [protected] dated 08/12/2020 also I have mailed a picture of a cancelled check and closing request letter. After that I receive a mail from your side on 09/12/2020 in which described that work in progress but till now I have not receive revert or refund from your side.
Thanks
Sunil Kumar
Policy Number -- 4080/PNB-GSM/[protected]/00/000
email - [protected]@gmail.com