ICICI Lombard Complaints & Reviews

Policy taken on 20.05.2009, continuous premium paid up to 2013.in 2014 on renewal company told that this plan has been withdraw according to new irda regulations 2013 and compelling to take a new plan which is costly more than 3 times without providing any extra ordinary benefits.
They have launched new plan on the basis of points of irda regulations those are beneficial to them without taking in to consideration of other points of same regulation in favour of consumers.

I have taken a motor two vehicler policy from icici lamboard and it will expire in dec 2018 and i am going to taken new policy in march 2019 they are charge me extra rupees for policy and say that your policy will exipre and the extra premium is not mention in policy receipt. Agent code 9665972, agent mobile no [protected], agency name akhil taneja. My contact no is [protected].

I had taken health policy during traveling to london last year on may month. I got admitted in hospital there due to facing problem to breath. After 2-3 days medical doctor told me the problem that is called hepatic cirrohsis. It was fixed after sometime and claimed the icici lombard for reimbursement, but you denied my claim amount and given multiple excuses. Can you pl look once as below details to continue our relation.
Customer: amarjeet ratra
Claim#in[protected]
Policy# 411010-[protected]
[protected]@[protected]
It would be really appreciable if you reimburse my claim amount.
Let me know if you need more information related to the same.

Hi,

I have taken a personal loan with with icici bank in aug 2016. They have deducted an amount of 8280rs from the disbursal amount towards an insurance policy which i was not told before. I am very upset that they have my taken money for some stupid fake insurance which i did not even know about. I honestly have no idea, what kind of insurance policy it is.

Since then i have been fighting with them and got a refund of 4700rs in july 2018 almost after 2 years. I am not happy with that and requested for a full refund through my emails. They informed that the balance 3560rs will be paid shortly but never did. They are not even responding to my emails. Please help

My loan account number — lpche[protected]
Loan amount — 500000

Res. Sir,
I am budhuram sing, i have a credit card from icici bank and without my knowledge the said credit card company opened a health insurance policy of icici lombard and deducted monthly rs.988/- from my saving account. I don't want to avail this policy. The policy no. Is sr[protected].
Sir, this is a cheating. Please help me in cancelling this policy and return the deducted amount....

Policy sold over the phone with false claims that this is an existing policy and about to get expired. Lot of calls for 2-3 days. As i had been travelling, i finally gave up and paid fro this policy. Once i received the policy, i cam to understand that i was duped. I applied for cancellation within 15 days. Icici lombard deducted over 60% and returned back the balance.

I have had several similar calls. Its a racket out there and icici is enjoying it

I have proofs and recording and i am approaching the ombudsman

This has reference to your policy no. 3003/mm[protected]/00/b00 issued on dated 13/11/2018 in favor of pradeep engineering corporation for bmt vehicle no. Up15ct3272 that was accident on 15/01/2019. We complaint the same in your branch office at meerut & they issue a claim no. Mot08344290. We have submitted the all related documents at your branch office. Your office/surveyor approve the claim & allow to start the work to workshop through mail on 22/01/2019. The vehicle is ready from 04/02/19 in the workshop & submitted the bill at your branch office but your branch office /surveyor not giving a d. O. To workshop for deliver the vehicle and they saying your claim is rejected. Please do the needful earliest.
Regards,
Sanjay mehta
+91-[protected]
E-mail - [protected]@gmail.com

I had a motor insurance policy in amravati city for which a claim had been lodge. Its been more than a month for the process but still the claim is not processed.
Also when i am contacting the branch personnel after several times but he is not responding any time.
The personnel name is satish kakkad in amravati. I am very disappointed with such service

Regarding claim
Though i had declared that i am diabetic at the time of my first year policy which is also mentioned in my policy. When i submitted the claim, your people raised objections for want of three years old my doctors prescription to say that i am diabetic. Does this make any sense. Your people are harassing me. I am paying 1 lak premium.

With this kind of objection do you want me to renew the policy.
Please reply or call

Ramesh

Dear icici, my car rj14 vc 4957, your team is offering me 50% claim of total bill amount, this is such a big issuse you are making me fool. If this is into your guideline please refer me the same. Or else i will see you in consumer forum.
Your team is not attending calls even the challenge me to go to court.
Very rude behaviour of your higher team member, mr. Anup, mr. Naveen mishra.
Jaipur branch

Hi, i called icici customer care for one of query. After that query was resolved then icici customer transferred call to icici lombard team. Team has provided health insurance policy details. I like that policy and i took it. Money was directly debited to icici lombard but policy was not issued till yet. When i checked with icici customer then you asked me to check with lombard insurance. When i checked with lombard team then they asked me to check with icici customer care. I dont know what i need to do now.

Dear sir,

I am govind my motor claim amount is not received. Its been 1.5 year since my bike got stolen but i have not received the claim amount. Claim no.: mot 06946759 policy no.: 3005/[protected]/00/000

Please look into this on the urgent basis and respond and help in getting my claim amount settled.

Claim no. Mot 06946759

Govind
Plz contact us mobile no. [protected]
Mail id : [protected]@gmail.com
Dwarka sector 1
Delhi 110045

I am govind my motor claim amount is not received. Its been 1 year since my bike got stolen but i have not received the claim amount. Claim no.: mot 06946759 policy no.: 3005/[protected]/00/000

Please look into this on the urgent basis and respond and help in getting my claim amount settled.

Claim no. Mot 06946759

Govind
Plz contact us mobile no. [protected]
Mail id : [protected]@gmail.com
Dwarka sector 1
Delhi 110045

Fraud duplicate policy 1 : 4111/mpl/[protected]/00/000

Fraud duplicate policy 2: 4111/mpl/[protected]/00/000

Icici lombard people enrolled me into two unwanted policies and looted my money of inr 35, 562.

I want my complete refund and cancel that unwanted policies.

My name - katheramalla chandraiah

Product name : personal protect

Please ensure that elderly people like me are not getting into trouble like this.

Respected sir, i buy hero glamour i3s tubless and get soft copy of insurance policy document from show room, my policy no 3005/41877954/11367/000 and ref no - [protected]. I sent many e mails t cc and other concerned dept with all connected documents for original policy of hard copy. My e mails dated 02, 06, 23 nov 18, 13 & 20 dec 18. 08, & 29 jan 19 but invain till date hard copy of policy didn't send me. Service quality cs manager nishit...

Hi

I bought your insurance with telematics device.

Now when i did not renew your device, you have cancelled my telematics device.

You cannot do that.

I have paid the price of that.

Irda does not allow you to force a customer to buy or renew an insurance with forced measures like cross-selling subscription products.

Your license can be cancelled....

Sir mera naam hardeep singh s/o shrwan singh
Mera gadi nmber rj13-cb6375 — 2013 model hai
Policy number 3001/mi[protected]/00/000 — swift new ldi
Engine number 2251464
Chahhis no.536104
Deler name audi moter ltd7101 maine gadi repair karwane ke liye suratgharh audi moter ltd 7101 sri ganganagar bikaner road suratgharh gya waha mujhe waimper parts head light koi accident hone ki wajah se toot gyi jab repair ke liye waha pahuche to 2 din gadi waha roki rahi jo ripair maneger hai naam satnaam singh jiska phonr number [protected] hai usne kaha ki aapki complaint insurence compny ko kar di hai waha se sarwear aayega jab aayega aapko call kar di jayegi to dusre din srwair aaya harjinder singh [protected] hai usne kaha ki agar aap mujhe comision dete ho to main 20-25000 ka bill bana deta hu maine kaha main commision kyu du mujhe claim karwa do bamper or hed light jo saman tota hai wahi chahiye or kuch nhi chahiye to unhone idhar udhar photo li or insurence compny ko bhej di phir 10-15 mint baad kahte aapki koi chiz pass nhi hogi ki isurence compny ne claim dene se mana kar diya agar aapko ripar chahiye to hame commishion dena padega uske baad maine kaha muhe thik nhi karwani or kahinse karwa leta hu mujhe kahate bima kahain bhi chle jao pass nhi hoga mujhe commison dena hi hoga or mere sath batmiji ki or kaha ki aap jaise bhot aate hai hamare pass jabki 5saal me pahli baar hum claim ke liye aaye the

I booked the ticket on 7 - jan-2019. And bus operator canceled the trip.
I claim the cancellation trip policy. The claim was rejected.
While booking the insurance never mention. The terms and conditions for cancellation reason and eligibles.

I want a proper reason for rejecting my claim. And also my insurance money.

If you are not given the insurance policy amount then you have to return my money.br...

We filed 2 claims covered under home insurance (Claim id: msc[protected] & msc[protected] and sent the pictures and requisite documents to icici lombard as needed. The site survey took place about 3 weeks later. My father provided relevant evidence to surveyor and he seemed ok with the claim. Days later we started receiving communication directly from the surveyor denying the claim for separate reasons. I didnot trusted the intentions of the surveyor and filed a complaint with icici lombard number: [protected] and sent the communications to [protected]@icicilombard.com.

If the genuine claims will be rejected by the surveyor himself what is the point of having the insurance. Seek help from iccf to get my rightful claim approved.

1. It is intimated that i had bought a car insurance policy from icici lombard on 07 jan 2019 of rs 23050/-.

Kindly refer to the string of continued emails thereof right after the issuance of the policy initiated by me.

2. It had come to my notice that the company had mentioned wrong and incorrect nominee details of some aparna ben patel as spouse in my certificate of insurance cum policy schedule due to their own flawed, incompetent and unprofessional procedures which was not at all acceptable to me.

3. I immediately brought this to the notice of the customer care over emails and voice calls over the toll free number 1800 2666 and sent them a request to correct name of my nominee i. E my wife on my policy document.

4. The company sent me some kind of an endorsement amending it to some 'for this read this" kind of an arrangement which was not acceptable to me as i am a government officer and need all details correct on my policy document for official as well as personal reasons.

5. The company icici lombard had done nothing about this simple request in garb of certain procedures etc etc which only speaks of flawed, unthoughtful and aimed at harassing customers policy and has thus has caused me great mental harassment over the past three days of purchasing a policy with my hard earned money.

6. Due to the above customer unfriendly policies, incapable and incompetent mitigation procedures and an uncaring attitude towards its customers i was forced to ask them for a cancellation of my policy.

7. Now to my further mental harassment the customer care has now not only asked for further more number of days to cancel and send me a refund but also to send them a copy of some alternate policy which ideally should be my prerogative as to which policy to buy and when to buy and from which provider to buy. It is pertinent to mention here that this company never asked me these many questions and details while they wanted my hard earned money while i was in the process of buying their policy.

8. I am under extreme mental harassment by this company icici lombard and their highly incapable and incompetent staff.

9. I had to make a move from an extremely difficult area but due to this company ie icici lombard's uncaring, negative and unprofessional attitude i am under extreme stress as i need my refunded money to buy a new policy to enable me to make a move.

10. This company has no details of nodal officers, appellate authority and their three step grievance redressal system on their website is defunct as it shows junk values the moment you try and put in a complaint.

11.in the end, a customer gets stuck to their highly incompetent and parrot like customer care who are so ill trained to deal with simple customer issues that it makes one believe how these company's fool innocent indian customers with their fake assurances and siphon them off with their hard earned money.

12. My case is a typical example of a company trying to earn money at the behest of innocent indian consumers by making fake promises, giving consumers half truths, not ensuring correctness of customer data and thereafter involving the consumer into a jargon of silly company rules and turning the entire process into a never ending quagmire.

13. I request the concerned government authority to look into the matter and enable me to get my policy cancelled from this company with full refund so that my issue can be resolved as i am under extreme mental harassment by this company icici lombard.

14. Such a simple minor amendment must be included in every company's policy and procedures so as to enable them to help out customers and make the experience user friendly.

Hope i will receive some positive response and help in regard from this forum.

Thanks and best wishes.
M singh