[Resolved] Icici Lombard — Surveyor not assisting my claim
Na, Delhi, India
i have mailed you yesterday (16/12/2016) regarding not getting the correct status of my claim no.MOT06162052 of my vehicle no. DL14CB1333.
i want to say that i have received a sms on 16/12/2016 at10:51pm that my surveyor Mr. Ram Joshia will assist you for your claim but he is not entertaining for my claim. he is not receiving my call and sometimes he receives then he says that you know and icici company knows about your claim. i do not know anything about this this is between u and your company.
today is the sixth day that my unrepaired car is standing in bagga link motors ltd.
i think this is happening because of at the time of survey the surveyor Mr. Ram Joshia was demanding for claim passing fee. he said if you pay claim passing fee then i will pass your claim instantly. i don't know about any claim passing fee because this is my first time to take a claim in my life so i don't know about this. so, i denied of giving such claim passing fee that's why he is not interested in my vehicles claim. sometimes he says u will not get any claim for ur vehicle any dont ever try to call me again.
so, there is a humble request to you please please look into this matter seriously and make my claim approved so that i can receive my car repaired ASAP.
by this manner i am really harrased by your surveyor.
thanks and regards
Complaint marked as Resolved Jan 19, 2017
[Dec 17, 2016] ICICI Lombard customer support has been notified about the posted complaint.
Verified SupportICICI Lombard Customer Care's response, Dec 19, 2016
Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same
ICICI Lombard General Insurance
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