ICICI Lombard — Unprofessional and invasive behavior by icici lombard field officer

ICICI Lombard sent a field agent to inspect my vehicle accident claim, and the experience was absolutely terrible.

The agent tried to force open my phone, claiming “your phone will tell everything, ” without any legal authority or consent.

He took photos of my injuries without my permission, which is an invasion of privacy.

He made baseless assumptions about who was riding the vehicle, without evidence, and tried to intimidate me into admitting things that weren’t true.

When I called him out on this, he ignored all my messages and failed to respond.
This is unacceptable behavior from a company that claims to care about its customers. ICICI Lombard needs to seriously reassess the conduct of their field agents.