[Resolved]  ICICI — never enable auto debit facility but charged 14371.4 in last 6 months

I am using icici credit card for long time. I never enabled auto debit facility. Last month i noticed that my credit card is randomly charged with auto debit fee.

So what i did is enabled and disabled auto debit option on november 12, 2019. After this also i go t charged with auto debit fee this month.

I raised complaint for this on customer care email address. Now that complaint is in progress and agreed to initiate request for reversal of auto debit return charges without gst on my credit card.

After this i checked statements of last 6 months i realised that i have been charged with this auto debit return fee on 5 time out of 6.

In last five months i have been charged 12179.15 as auto debit return fee in total and 2192.25 as igst on it.

It's getting serious now let me know if need to visit branch to resolve this. I have been wrongly charged for 14371.4 in total.

Kindly reverse these charges as i never enrolled for auto debit facility.
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Jan 6, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2019
ICICI Bank Customer Care's response
Dear PHOENIX SAGAR,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01oa7) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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