[Resolved]  ICICI Prudential Life Insurance — complaint about being forcefully sold a policy based on false information

Address:	New Delhi, Delhi, 110075
Website:	www.iciciprulife.com

In april-may 2017, i got a call from icici saying that one of my policies was maturing & they would like to send me an adviser to help me plan how to claim it and to understand switching possibilities in my existing policies.

Advisor named nitesh tiwari & one of his senior colleagues visited me and tried selling me a new policy at high premium. I clarified that i did not
Have the capacity to pay 2.5 to 3lakhs premium which they were pushing me for.
To this, they told me that i should transfer the money from my 2 existing pension plans and thereby save the tax that pension plans would otherwise attract during redemption/surrender. They convinced me that its wise to start a new policy which would have tax free returns & not to worry about paying premium since money could be transferred directly year after from my pension policies to the new policy. They also advised me to pay premium of my other policy (Wealth builder) by transferring money from the pension plans directly.
On this basis, after their much persuasion, i agreed.

They told me that they would open elite life ii policy for me by transferring premium directly from my existing premier life pension policy. But instead, without informing me, they transferred the money from my other low value pension policy namely lifetime pension ii. I called and complained on icici pru life helpline.. But i didnt pursue the complaint further since i didn't doubt the icici professional's intentions. I thought it was an error which could be overlooked. I tried calling them; they didnt answer, nor they ever called back.

Now it turns out that they lied to me only to sell a policy. Now that my premium is due for wealth builder policy, as the 2 icici thug professionals had advised, i wanted to transfer money from my premier life pension policy to the wealth builder policy.in course of this process, i have been told that partial amount cant be transferred and instead i would have to surrender my pension policy.. Which would thus attract tax!
This is cheating.. Absolutely unfair!! The basis on which i was sold the policy was total lie!! Is this the ethics of the icici pru life... Are these guys interested in business or in looting only to fulfill their sales criteria on somebody else's hard-earned money??!!???

I have given much business to icici prulife but after this incident, i am deeply hurt & my faith has been uprooted. I wish to cancel my policy (And get the interest due on my money since may 2017) on grounds of fraudulent selling based on false information. Kindly apprise me how to go about doing this.