[Resolved] ICICI Prudential Life Insurance — ICICI Prudential Online fraud - Payment debited for ismart policy after 2 months of cancellation of Policy/ECS
Tambaram, Tamilnadu, India
VeVenki22 on May 15, 2017
ICICI i smart policy number 19844786, policy was due for Renewal on 11-Mar-2017 and the request for cancellation of ECS/Policy was submitted on 02-May which was also acknowledged and cancelled. But the money was debited on 29-Apr-2017 and when enquired with customer care understand that someone in the process have given a manual request for re-debit from their end and the money was debited, there is no resolution till now instead they say that the issue is escalated with the highest authority who does not even acknowledge a customer complaint. The case is still open and my money is due for credit until today with the worst customer care services. Please do remember that ICICI Prudential customer care only works between 10 A.M to 06 P.M (Monday to saturday) and when you face any critical emergency issue with reference to life accident/cover/insurance you have to wait till the next working day for a resolution by then all is over.
Complaint marked as Resolved Jun 18, 2017
[May 15, 2017] ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
Verified SupportICICI Prudential Life Insurance Customer Care's response, May 16, 2017
We have made a note of the details. Our official will get in touch with you.
Team ICICI Pru Life
Verified SupportICICI Prudential Life Insurance Customer Care's response, May 18, 2017
We understand that our representative has contacted you and assisted you with your concern.
Is there anything else we may assist you with?
Team ICICI Pru Life
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