[Resolved] ICICI Prudential Life Insurance — Mis selling of product | |||||
I am holding a policy having No 20502857. I need to bring out that my wife had visited your branch to buy some mutual funds. however your agent asked her to invest in ICICI Pru Life insurance without explaining all the features and associated costs of the policy. Also she was not told about the free look up period. Moreover, I have not received policy documents til date. had i received the policy documents in time and also known about the free look period, I would have stop the policy. Now when I put up online request for withdrawal from policy, your customer care executive is telling me that you can not withdraw from the policy. My 10000 rs have been stuck up in vain. Please look into the matter. Was this information helpful? | |||||
Apr 23, 2017 Complaint marked as Resolved ICICI Prudential Life Insurance customer support has been notified about the posted complaint. Verified Support Mar 07, 2017 ICICI Prudential Life Insurance Customer Care's response Dear Mr. Chauhan, We have made a note of the details. Our official will get in touch with you. Regards, Team ICICI Pru Life www.iciciprulife.com Verified Support Mar 08, 2017 ICICI Prudential Life Insurance Customer Care's response Dear Mr. Chauhan, We tried contacting you on your registered number but we couldn't get through. Kindly share an alternate number or suggest a good time to get in touch with you on priority. Regards, Team ICICI Pru Life www.iciciprulife.com Verified Support Mar 15, 2017 ICICI Prudential Life Insurance Customer Care's response Dear Mr. Chauhan, We have made a note of the details. Our official will get in touch with you. Regards, Team ICICI Pru Life www.iciciprulife.com Verified Support Mar 21, 2017 ICICI Prudential Life Insurance Customer Care's response Dear Mr. Chauhan, We understand that our representative has contacted you and assisted you with your concern. Is there anything else we may assist you with? Regards, Team ICICI Pru Life www.iciciprulife.com | |||||
 2 Comments | |||||
Comments
hello gobal krishnan,
first send an email to icici prudential customer care [protected]@iciciprulife.com requesting personal information changes...
that will take araound 3to 4 days time to get updated...
then using your registered email id,
create login credentials... on iciciprudential website... after that once you logged in you can have all your policy details, u can get payment certifiate, policy bonds & even view fund values,
but first of all check all your personal information all clearly mentioned in your policy bond.. then write to lifeline to get everything corrected as you need
first send an email to icici prudential customer care [protected]@iciciprulife.com requesting personal information changes...
that will take araound 3to 4 days time to get updated...
then using your registered email id,
create login credentials... on iciciprudential website... after that once you logged in you can have all your policy details, u can get payment certifiate, policy bonds & even view fund values,
but first of all check all your personal information all clearly mentioned in your policy bond.. then write to lifeline to get everything corrected as you need
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1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
My policy number is 17318395. I have to change my mobile no +[protected] instead of +91-[protected] because of I am staying in United Arab Emirates now. Also I want a premium receipt for the year. Please reply as soon.
Thanking you.
Regards,
Gobalakrishnan k
Mail id: gopalank.[protected]@gmail.com
We have made a note of the details. Our official will get in touch with you.
Regards,
Team ICICI Pru Life
www.iciciprulife.com
We understand that our representative has contacted you and assisted you with your concern.
Is there anything else we may assist you with?
Regards,
Team ICICI Pru Life
www.iciciprulife.com