ICICI Securities — charging and debiting my account without supply of transfer forms

Address:	Rangareddy, Andhra Pradesh, 500060
Website:	ICICI Direct

I have opened a trading account with icici securities in 2010.in the first instance icici securirities need to provide and supply transfer forms at the time of opening of account, which they did not do till date. When i approached their customer care and raised the issue, they have said that no booklet was issued since opening of account and they will make a request for booklet and charge me. I disagreed with the charges being levied as it is mandatory for the depisitory participants to provide the transfer booklet free of cost at the time of opening and subsequent request is chargeable which i told them. Since they have failed to provide the booklet at the time of opening, it is their duty to provide the booklet free of cost now and how do they expect to transfer the shares? Charging my account with applicable amount +taxes is ridiculous and just looting / robing the customers (Irrespective of amount). The banks will give first 10 cheque leaves free of cost at the time of account opening and the dp is also just like that.
When i wrote emails to waive the charges the customer care executive confirmed that no booklet was issued since account opening and waiver is not possible. How can this be?
I advise the competent authority to look into the matter n resolve the issue and it is the sole responsibility, which is mandatory for a dp, to provide the booklet free of cost at the first instance/account opening (Which in my case the dp-icici securities failed to do) and charge subsequent requests.
An early resolution of this grievance is highly appreciated.
Regards
Anjani kumar
[protected]
Dp icici bank / icici securities - in 302902
Clent id 49061428